Call Agent Jobs

ROLE & RESPONSIBILITIES:

• Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!
• Working with multiple software applications
• Maintaining an updated customer database
• Working in a process-driven work environment
• Providing customers positive experiences through excellent service, along with answering customer inquiries.
• Providing customers positive experiences through excellent service
• Handling outbound and inbound phone contacts
• Working with multiple software applications.
• Educating customers about the products and services we offer Listening to and understand customer needs and answer any questions they may have
• Providing a great customer experience while keeping customer information confidential
• Working in a process-driven work environment.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Possess strong organizational, follow-up and paper-flow handling skills.
• An empathetic and caring approach
• Passionate for customer service Strong work ethic Must be able to work independently and be great at multitasking!
• A positive attitude
• Quick thinker and learner
• Strong customer service and phone skills