Fraud Agent (Overnight Shift)

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Fraud Agent (Overnight Shift)

• Please note: This is a hybrid opportunity *

What is the opportunity?

As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial Institutions.

The shift to be staffed is Tuesday - Saturday 11pm - 7am EST.

What will you do?

• Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
• Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA’s)
• Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible
• Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum
• Support RBC’s Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
• Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities

What do you need to succeed?

Must-have

• Flexible to work a set shift of 11:00pm - 7:00am Tuesday to Saturday, within a 24/7 work environment, including holidays and weekends
• Proven interpersonal, communication and problem resolution skills
• Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience
• Proven ability to work in a detail oriented fast-paced environment
• English, at a professional verbal and written level

Nice-to-have

• Call center experience
• Industry experience in financial services or knowledge of Business/Banking through formal education
• Industry experience in financial services or knowledge of Business/Banking through formal education
• Bilingual in French and English, at a professional verbal and written level in both languages
• Fraud Knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued career advancement opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Exposure to strong mentorship and leadership examples
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, and high-performing team

Job Summary

Address:

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-06-20

Application Deadline:

2023-07-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.