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Fraud Analyst, Fraud Operations
Company | RBC |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-07-30 |
Posted at | 10 months ago |
Come Work with Us!
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
- Cultivate and maintain relationships with partners to work as one RBC
- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Full flexibility for a variety of shifts from Monday to Sunday, 7AM to Midnight. Please note the department is open 24/7
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Strong oral and written communication skills in English
- Proven interpersonal, communication and problem resolution skills
- Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
- Experience working in a team and metrics-based performance environment
- Past experience in a customer service role where you provided a variety of needs based solutions
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
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