Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Some similar recruitments
Medical Claims Processor Jobs
Recruited by Randstad Canada 8 months ago Address Winnipeg, Manitoba, Canada
Contract And Claims Specialist
Recruited by Webuild 8 months ago Address Toronto, Ontario, Canada
Contract To Order Analyst
Recruited by Equifax 8 months ago Address Toronto, Ontario, Canada
Senior Fraud Analyst Jobs
Recruited by Avanciers 8 months ago Address Toronto, Ontario, Canada
Business Systems Analyst - Fraud Project
Recruited by Procom 8 months ago Address Toronto, Ontario, Canada
Claims Associate Jobs
Recruited by HUB International Canada 8 months ago Address Toronto, Ontario, Canada
Sales Finance Analyst - Contract (Biosteel)
Recruited by Canopy Growth Corporation 9 months ago Address Toronto, Ontario, Canada
Claims Analyst I Jobs
Recruited by AIG 9 months ago Address Toronto, Ontario, Canada
Claims Analyst- Supply Chain
Recruited by Aston Carter 9 months ago Address Toronto, Ontario, Canada
Financial Analyst (Contract) Jobs
Recruited by UPGC Inc. 9 months ago Address Woodbridge, Ontario, Canada
Commercial Auto Claims Analyst Ii
Recruited by AIG 10 months ago Address Toronto, Ontario, Canada
Investigative Fraud Analyst Jobs
Recruited by BMO 10 months ago Address Toronto, Ontario, Canada
Data Analyst - Contract
Recruited by Wave HQ 10 months ago Address Toronto, Ontario, Canada
Associate / Analyst Jobs
Recruited by Esplanade Ventures 10 months ago Address Toronto, Ontario, Canada
Data Analyst, Fraud Analytics, Enterprise Fraud Management
Recruited by CIBC 10 months ago Address Toronto, Ontario, Canada
Sr. Analyst, Fraud Management
Recruited by CIBC 10 months ago Address Toronto, Ontario, Canada
Fraud Analyst Jobs
Recruited by Paysend 10 months ago Address Toronto, Ontario, Canada
Bilingual Fraud Analyst, Fraud Operations
Recruited by RBC 10 months ago Address Winnipeg, Manitoba, Canada
Jr Data Analyst - 2 (Contract)
Recruited by Tundra Technical Solutions 10 months ago Address Toronto, Ontario, Canada
Fraud Analyst, Fraud Operations
Recruited by RBC 10 months ago Address Toronto, Ontario, Canada
Jr. Data Analyst - 2 (Contract)
Recruited by Tundra Technical Solutions 10 months ago Address Toronto, Ontario, Canada
Qe Analyst (Contract) Jobs
Recruited by Capgemini 10 months ago Address Toronto, Ontario, Canada
Business Analyst (Contract) Jobs
Recruited by Tundra Technical Solutions 10 months ago Address Toronto, Ontario, Canada
Fraud & Msb Analyst Jobs
Recruited by Float 10 months ago Address Toronto, Ontario, Canada
Fraud Analyst (Remote) Jobs
Recruited by Super.com 10 months ago Address Toronto, Ontario, Canada
Billing Analyst - Contract
Recruited by Softchoice 10 months ago Address Toronto, Ontario, Canada
Fraud Analyst (Part-Time) Jobs
Recruited by Interac Corp. 10 months ago Address Toronto, Ontario, Canada
Adjudicator, Disability Claims Jobs
Recruited by People Corporation 11 months ago Address Toronto, Ontario, Canada
Casualty Claims Analyst (Level Iv)
Recruited by AIG 11 months ago Address Toronto, Ontario, Canada
Security Analyst - 4 (Contract)
Recruited by Tundra Technical Solutions 11 months ago Address Toronto, Ontario, Canada
Claims Administrator Jobs
Recruited by Insurance Talent Group 11 months ago Address Toronto, Ontario, Canada
Claims Assistant (12 Month Contract)
Recruited by Northbridge Financial Corporation 11 months ago Address Toronto, Ontario, Canada
Analyst - Contract Jobs
Recruited by Scotiabank 11 months ago Address Toronto, Ontario, Canada
Claims Analyst (12 - 18 Month Contract)
Recruited by Temple Insurance Company 11 months ago Address Toronto, Ontario, Canada
Claims Administrator Jobs
Recruited by Cavendish Farms 1 year ago Address Dieppe, New Brunswick, Canada
Hr Coordinator – Wsib + Safety
Recruited by Tirecraft 1 year ago Address Ingersoll, Ontario, Canada
Fraud Analyst, Fraud Operations
Recruited by RBC 1 year ago Address Winnipeg, Manitoba, Canada
Business Analyst (Contract) Jobs
Recruited by Tundra Technical Solutions 1 year ago Address Winnipeg, Manitoba, Canada
Fraud & Security Analyst Jobs
Recruited by OLG 1 year ago Address Toronto, Ontario, Canada

Claims Analyst Jobs

Company

Scotiabank

Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Banking
Expires 2023-08-13
Posted at 10 months ago
Job Description
Requisition ID: 181264


Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Position: Claims Analyst, Fraud Claims & Support Services, Fraud Management Operations


Purpose


Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all fraud claim types, card payment disputes, merchant chargebacks . Ensures specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives, and all activities conducted are in compliance with governing regulations, internal policies and procedures.


Accountabilities


  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Provide quality decisions to minimize losses and improve profitability on accounts by using solid knowledge of the fraud and disputes process for the bank to enhance the customer experience and reduces costs while increasing profitability
  • Ensure the delivery of customer service fosters overall customer satisfaction consistent with Scotia Service standards by providing customers with timely resolution to transactions consistent with the Bank’s core values.
  • Provide feedback with respect to effectiveness of the department’s procedure and workflow to ensure continuous improvement.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Adjudicate liability for fraud/dispute on all Credit, Debit, Visa Debit, Digital and Commercial card products and alternate delivery channels
  • Preparing or directing the preparation of charge back authorizations and exercising sound chargeback judgment based on thorough investigations and analysis.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.


Dimensions


  • The role operates independently daily on cases and customer contact;
  • This is a high stress level position with continuous changes due to the current fraud issues at hand and unexpected volumes of work.
  • Ability to confidently take on a high workload while prioritizing and multitasking with a commitment to delivering a exceptional customer experience.
  • Incumbent has authority of up to $7500 for claims/disputes cases;
  • Complexity of cases received by the Claims/Disputes Analyst will very from lower value and lower complexity to those of higher value and complexity;
  • Claims require adjudication in accordance with FCAC’s debit code of conduct and credit card code of conduct guidelines;
  • Analyst will on average complete 40 claims/disputes daily and number will vary based complexity and daily assignment.


Education / Experience / Other Information (include only those that are specific to the role)


  • Ability to work in a fast-paced environment
  • Proven interpersonal, communication and problem resolution skills
  • Previous Retail Banking and / or Advice/Call Centre experience
  • Flexible for overtime when required
  • Ability to confidently take on high workload, while prioritizing and multitasking, with a commitment to delivering superior client experience
  • Customer service experience, demonstrated commitment to providing quality customer service
  • Post-secondary education in business or other related disciplines is in an asset
  • Capability to build customer loyalty through listening, relationship building, and professional and persuasive communication skills
  • Good analytical, verbal, and written communication skills
  • Ability to navigate between multiple Windows-based application systems
  • Must have acceptable attendance, behavior and performance
  • Utilization of active listening skills and appropriate acknowledgment statements


Nice To Have


  • Fluency in both English and French language skills (reading, writing, and spoken)
  • Previous Retail Banking and / or Advice/Call Centre experience
  • Post-secondary education in business or other related disciplines is in an asset


Working Conditions


  • The role is based in a processing environment that is aligned to the operating hours, and may be subject to shift work at all hours of the day depending on the business requirements. Operating hours are 8:30am – 5pm (Mon – Fri) but are subject to change based on business needs.
  • Work in a standard office-based environment; non-standard hours are a common occurrence


Location(s): Canada : Ontario : Toronto


Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.