Casualty Claims Analyst (Level Iv)

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

About the role

This position of the Casualty Claims Analyst (Level IV) is responsible for handling various types of mainstream commercial casualty claims including slip and falls, product liability, and other general liability claims and must operate in accordance with all operational/Best Practices guidelines. This would include determining coverage, drafting reservation of rights and denial letters, attendance at mediation/settlement conferences, and instructing independent adjusters and attorneys in the negotiation and settlement of claims. Claims are primarily in Canadian venues, with limited worldwide exposure. 

This position will be based in Toronto, Ontario.

What you need to know:

• Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable
• Issue payments within appropriate time frame
• Provide direction to adjusters on investigation of claims
• Negotiate settlements directly where possible
• Inform management of all complaints, large losses, coverage issues, etc.
• Review complex casualty claims in conjunction with policy wordings to determine coverage
• Ensure compliance by legal counsel of our litigation guidelines
• Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary
• Participate in mediation/ADR process to bring about resolution of claim
• Provide instruction to legal counsel to bring about appropriate resolution of claim

What we are looking for:

• Minimum of 7 years handling complex commercial casualty claims, including umbrella and excess
• Must work independently and demonstrate the ability to exercise sound judgment.
• Ability to manage workload effectively and efficiently/ability to prioritize is essential
• Excellent organizational, interpersonal, and negotiation skills
• Travel: Approximately 15% to attend mediations/ADR.
• Proficient computer skills to navigate the paperless claim file system
• Solid communication skills, both verbal and written
• College/University or equivalent industry experience
• Experience in managing litigation files and ability to make decisions and give directions to counsel and/or adjusters

AIG Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected].   Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada