Customer Service/Call Centre Agent (Prince George)

Join our team!

Pacific Coastal Airlines is seeking a permanent part time (20-32 hours per week) Customer Service/ Call Centre Agent based in Prince George, BC. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.

The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes.

Note: Call Centre duties will be the primary (75%) responsibility of this role.

Job Responsibilities

• Check baggage and collect excess baggage/overweight charges
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Book, change and cancel flight reservations
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Resolve service disruption issues over the phone and in person, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Respond to phone inquiries regarding fares, schedules, routings, etc.
• Other duties as assigned
• Check-in passengers, issue boarding passes, verify immigration documents
• Commitment to providing a safe, stress-free and friendly passenger experience
• Process cargo shipments

Qualifications And Competencies

• Must be able to obtain and maintain designated security clearance
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Able to work outdoors during inclement weather conditions
• Ability to work under pressure with minimal supervision
• Experience in customer service
• Must represent Pacific Coastal Airline in a professional manner to our partners, vendors, and customers
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Capable of lifting up to 70 pounds

WHY PACIFIC COASTAL AIRLINES?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Health Benefits: We offer a standard benefits package consisting of health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their families, and their buddies. Also available to employees and their eligible family members is standby travel on many other airlines across the world. Additionally, employees are eligible for corporate discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.