Prince George Program Manager Therapeutic Community

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Senior Manager of Programs or their designate
• Liaises with government and community agencies, volunteers, and members of the general public
• Participates as a member of Connective’s management team

HOURS

Full-time 40 hours a week Monday-Friday8:30am -04:00pm - with some evenings and weekends required.

KEY ACCOUNTABILITIES

Administration

• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained

Programs

• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
• Liaises with other Connective’s staff, especially regarding potential referrals

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

• Ability to motivate and organize a staff team
• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Excellent verbal and written communication skill in English
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Administrative experience and strong administrative skills
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff

REQUIREMENTS

• Ability to provide a record of work history
• Current Emergency First Aid Certificate
• Ability to successfully complete a Criminal Records Check
• Evidence of compliance with the province’s immunization and tuberculosis control programs
• Proof of COVID-19 vaccination
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client
• Ability to successfully complete reference check
• Class 5 driver’s license

WHAT WE OFFER?

• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
• Committed Living Wage Employer
• 2022 Canadian Nonprofit Employer of Choice Aware from NEOC
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• 2023 High-Performance Culture Award from SupportingLines

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.