Transportation Coordinator - Dispatch - Prince George Fibre

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

The Prince George Fibre Trucking Division specializes in serving key customers by hauling wood fibre, including wood chips, sawdust and hogfuel, from various origins to key customer destinations in Northern BC. Approximately 110 employees report into Prince George Fibre Trucking Division including Company Drivers, Shop Staff and Office Staff.

For more information arrowcareers.ca

• Competitive Compensation $50,000 - $65,000 depending on relevant experience and education
• We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!
• Extended Medical benefits including dental, pharmaceutical, paramedical, life insurance, short and long term disability insurance and more.....
• Ability to work in brand new offices and state of the art shop
• Ability to work in a dynamic and well supported environment
• Shift Afternoons/Nights
• Pension matching progam

Under the direction of the Division Manager, the Transportation Coordinator’s primary role is to coordinate and oversee the routing and scheduling of our daily trucking services to meet customer requirements focusing on maximizing payload and productivity in a safe and effective manner.

• Continuously surveys the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
• Computer proficiency – Microsoft Excel, Google. Ability to learn new software applications.
• Follow all workplace safety policies and compliance regulations participate in identifying hazards
• A positive attitude and a continuous improvement mindset
• Embodiment of Arrow's Core Values Safety, Quality, Integriy, Responsibility, Teamwork and Fun!
• Ensures that schedules are carried out in an effective and efficient manner. Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.
• Communicates with the Primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.
• Assures compliance with time schedules applicable laws, codes, rules and regulations.
• Assists in the implementation of policy and process improvement.
• Preference will be given to those with post-secondary Education and/or relevant transportation industry experience
• Strong safety mindset
• Comply with all rules and regulations, protocols and established metrics
• Assists with the planning, coordination and oversight of the routing and scheduling of drivers and achieve maximum truck utilization.
• Confers and coordinates with Operations Supervisor regarding repairs and preventative maintenance schedules and timelines.
• Ensures the drivers have the proper instructions to perform their duties safely and listens to all driver concerns and acts on them appropriately.
• Schedules and coordinates required driver training and orientation.
• Exceptional Problem solving skills
• Quality oriented
• Self-starter
• Other duties as assigned by the Operations Supervisor and Division Manager.
• Manages the daily operations of the dispatch office. Makes necessary adjustments for road closures, overloads, lateness and related problems. Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents. Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur.
• Strong organizational skills
• Responsible for collecting and reviewing driver paperwork and ensuring it is complete, accurate and timely.
• Provide internal and external Customer Service excellence
• Being mechanically inclined is a valuable asset
• Demonstrates strong communication skills both verbally and written

We are an equal opportunity employer!

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