Coordinator, Ground Transportation (Events)

Contract Full-Time ONTARIO, Toronto, ON, CA
9 days ago Requisition ID: 1545
Salary Range: CA$24.00 To 24.00 Hourly
COORDINATOR, GROUND TRANSPORTATION (EVENTS)
Contract
Full-time
Festival Services & Event Production
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.
We Are Currently Hiring For The Position Of
COORDINATOR, GROUND TRANSPORTATION (EVENTS)
Reporting to the Manager, Ground Transportation, the Coordinator, Ground Transportation (Events) will facilitate the successful pick-up and drop-off of Festival guests through the planning and execution of ground transportation itineraries. This position will indirectly supervise volunteers, Airport Greeter Supervisors, and Festival Drivers.
Responsibilities
Utilize database to record and obtain information about guest itineraries and requirements for ground transportation
Ensure that all guest ground transportation information is accurately captured in the database
Liaise with TIFF departments to obtain and confirm guest requirements for ground transportation
Liaise with industry stakeholders as needed
Assist with communicating schedule and airport shifts to Airport Greeter Supervisors, Festival Drivers, and volunteers
Assist with scheduling drivers and coordinating VIP and non-standard ground transportation
Assist with scheduling transportation with airport limo/taxi service
Maintain and distribute daily schedules to airport partners
Track and accommodate last minute or unscheduled transfers of guests
Assist with team training and site visits to airports
Support Manager, Ground Transportation with projects and deliverables
Contribute to daily Festival reports and provide a detailed post-mortem report
Execute the highest service standards, policies, and procedures for TIFF
Other duties as assigned
Rate Of Pay
$24.00 /Hourly
WORK LOCATION:
Office Location: 350 King Street West, Toronto, ON M5V 3X5
Weekly In Office Requirements
Minimum 2 days (November to May)
Minimum 3 days (June to October)
August 14, 2023-September 22, 2023
Minimum Requirements
Previous experience with live events and/or festivals
Previous experience in ground transportation, travel, and/or hospitality is an asset
Exceptional and demonstrated background in customer service
Holds a G class license, preferred
Proficiency with Microsoft Office, Google, and CRM programs
Excellent organizational skills with extreme attention to detail and numerical aptitude
Ability to work effectively and accurately under pressure and facing deadlines
Understanding and commitment to superior client servicing
Fluency in multiple languages considered an asset
Knowledge of traffic routes, local roads, hotels, and airports is an asset
Working in an office environment and on a computer for several hours pre-Festival; mix of office and onsite environment as required during Festival
Working with deadlines and under pressure
Driving a personal or rented vehicle, as needed
Adaptable to a flexible work schedule including early mornings, evenings, and weekends
Please upload your cover letter and resumé as PDF(s), before the deadline of SUNDAY JULY 2nd 2023.
Closing
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
C andidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at [email protected] . We strive to provide reasonable accommodations whenever requested.