Transportation Coordinator - Dispatch - Kamloops Fibre

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

The Kamloops Fibre Trucking Division specializes in serving key customers by hauling wood fibre, including wood chips, sawdust and hogfuel, from various origins to key customer destinations in the Interior and Lower Mainland BC. Approximately 160 employees report into Kamloops Fibre Trucking Division including Company Drivers, Lease Operators, Shop Staff and Office Staff.

We are looking for a Transportation Coordinator for our largest Trucking Division - Kamloops Fibre. Working directly under the Division Manager, this role best suits a motivated individual with an analytical mindset and a desire to advance their leadership abilities. As many of our Operation Supervisors begin their careers in this role, it is imperative to have excellent interpersonal skills, the ability to adapt and pivot when required and to be technologically proficient.

• Pension matching program
• We promote from within! A career with a growing organization backed by the stability of a company that has been in business since 1919!
• Competitive Pay $65,000-$70,000 annually
• Extended Medical benefits including dental, pharmaceutical, paramedical, life insurance, short and long term disability insurance and more.....
• Competitive Vacation Policy
• Shifts Monday to Friday rotational. 2 weeks of day shift (600a.m. to 300p.m.) and 2 weeks of afternoon shift (230p.m. to 1130p.m.)

Under the direction of the Division Manager, the Transportation Coordinator’s primary task is to coordinate and oversee the routing and scheduling of our daily trucking services to maximize productivity safely and efficiently.

The Transportation Coordinator will proactively maintain, manage and develop customer relationships while regularly working alongside various internal stakeholders.

• Ensures the drivers have the proper instructions to perform their duties safely and listens to all driver concerns and acts on them appropriately.
• Comply with all rules and regulations, protocols and established metrics
• Ensures that schedules are carried out in an effective and efficient manner. Coordinates the daily assignment of company and contracted resources to maximize equipment productivity and payload while maintaining a high level of customer service.
• Responsible for collecting and reviewing driver paperwork and ensuring it is complete, accurate and timely.
• Assists with the planning, coordination and oversight of the routing and scheduling of drivers and achieve maximum truck utilization.
• Manages the daily operations of the dispatch office. Makes necessary adjustments for road closures, overloads, lateness and related problems. Communicates regularly with the drivers to assist and manage implications caused by truck problems, lateness and accidents. Communicates with the customer to report compliance to daily targets as well as course of action should deviation to plans occur.
• Assists in the implementation of policy and process improvement.
• Continuously surveys the existing trucking program for safety and cost improvement opportunities and advises the manager of ways to improve current systems.
• Follow all workplace safety policies and compliance regulations participate in identifying hazards
• Other duties as assigned by the Operations Supervisor and Division Manager.
• Confers and coordinates with Operations Supervisor regarding repairs and preventative maintenance schedules and timelines.
• Communicates with the Primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding trucking services, customer site and/or driver issues.
• Schedules and coordinates required driver training and orientation.
• Assures compliance with time schedules applicable laws, codes, rules and regulations.

Candidates who are eager to learn, with the ability to soundly evaluate priorities and thrive in a fast-paced environment would be an excellent fit for this role.

Post-secondary education and/or experience in the transportation, supply chain, or logistics industries would be an asset.

• Demonstrates strong communication skills both verbally and written
• Strong safety mindset
• Provide internal and external Customer Service excellence
• Preference will be given to those with post-secondary Education and/or relevant transportation industry experience
• Being mechanically inclined is a valuable asset
• A positive attitude and a continuous improvement mindset
• Computer proficiency – Microsoft Excel, Google. Ability to learn new software applications.
• Self-starter
• Embodiment of Arrow's Core Values Safety, Quality, Integrity, Responsibility, Teamwork and Fun!
• Strong organizational skills
• Exceptional Problem solving skills
• Quality oriented

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