Coordinator | Patient Transportation Jobs

Interior Health is looking for a permanent part-time (0.57 FTE) Coordinator, Patient Transportation to join our team.
The Coordinator, Patient Transportation is responsible for arranging transfers that meet the care needs of patients and the operational requirements of Interior Health facilities. Functions within a call-centre environment (Patient Transport Office) to arrange patient transfers between health authority facilities. This is done by coordinating on-time delivery of both ground and air transportation resources with health care facility operations. Communicates with clinical staff, transportation providers (e.g. BC Ambulance Service), and bed coordinating agencies (i.e. bcbedline, Southern Alberta Regional Coordination Centre) to facilitate patient flow through the health care continuum in a cost-effective manner.
Some Typical Duties And Responsibilities Include

• As a member of a multidisciplinary team, provides input into the development of the Patient Transportation Network. Contributes to the Patient Transportation Network by reporting on transport activity and related patient care and operational issues. Keeps the Team Leader advised of program requirements and activities.
• Identify opportunities for program improvement and recommend same to the Team Leader;
• Auditing patient transfer activities;
• Critical analysis to maximize utilization of transport resources during peak demand periods;
• Comply with PTO operational policies and procedures;
• Transportation resources that match the care requirements of patients in a cost-effective manner;
• Real-time problem solving to address bottlenecks in patient flow that are related to the transportation system.
• Uses a customer-relations approach in working with clinical staff (e.g. nurses, physicians, social workers) to match the most appropriate transportation resource to the patient’s clinical needs.
• Maintains work area in a safe and tidy condition.
• Participates in continuous quality improvement activities by performing such duties as:
• Obtains patient care information from clinical staff and various electronic resources and inputs this data into the PTO software program for the purposes of optimizing patient transfers, quality assurance and invoice verification.
• In collaboration with facility staff, transport providers and bed coordinating agencies, provides:
• Perform other related duties as assigned.
• Cost-effective utilization of transportation resources (i.e. reducing ‘dead-head’ trips);
• Uses various sources to gather operational information that is required to schedule inter-facility transfers in a manner that facilitates patient access and flow throughout the health care continuum (e.g. hospital bed capacity reports, daily bed management meetings).
• Coordination of patients being repatriated from within and outside the health authority;
• Attend regularly scheduled PTO team meetings;
• Coordination of transfer activity to facilitate on-time delivery of patient care and optimize patient flow through the health care continuum (e.g. reduce avoidable length of stay in hospital);
• Identify, report and investigate incidents and complaints involving the transportation system;

Some Benefits Of Joining Interior Health
An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).