Patient Engagement Coordinator Jobs

oCreate outputs to support training needs, knowledge exchange and translation (infographics, social media, video).

•Manage the financial reimbursement of community member/elders and advisory committee members for the CHRIM RAC&RACY.

•Provide comprehensive patient engagement plans for research projects as requested.

•Engage individuals for patient engagement consultations or involvement on a per-project basis

•Facilitate interviews/focus groups with patients as requested

oAttends weekly meetings for iCARE and the NextGen studies.

Accurately complete recruitment tracking log and all applicable clinical trial management systems

Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

Identify appropriate study candidacy based on knowledge of sites’ recruiting and upcoming studies

Experience in Marketing and/or sales

Responsibilities will include but are not limited to:

Work on enrollment and retention initiatives with Recruitment Team Lead

Your Smile Worthy Career awaits – Joing our Patient Coordinator Team

ØGreet all patients upon arrival

ØSchedule appointments and create contacts when needed

Works with Director of Annual Fund and Finance Office to reconcile monthly donations and track all volunteer-related revenue

Posts volunteer/internship opportunities on appropriate community and educational partner sites

Excellent customer-service orientation, with strong interpersonal skills and pleasant persona

Responds to general email/phone inquiries and communicates information that stimulates action and encourages deepening engagement

Researches and identifies potential service partner contacts for general and targeted recruitment

Identifies appropriate outreach opportunities and represents the organization at recruiting events, opportunity fairs, booths/tabling events

Experience in people management or 2-4 years working with Centricity Research

Performance manage respective team in all tasks assigned, i.e. ad caller metrics, database calls & community outreach efforts

Manage Ad Caller platforms (e.g., Autocruitment), provide timely updates, bring recruitment challenges to sponsor as necessary.

Bachelor of Science Degree or Minimum 2-4 years Clinical Research Experience

Post-secondary education in a clinical research program

Excellent communication skills (verbal and written)

Experience in program coordination and/or project management, including the marketing and promotion of projects or programs.

Strong initiative, time management, and organizational skills.

Experience living or working internationally in addition to excellent cross-cultural skills.

Excellent interpersonal and relationship- and team-building skills as well as strong communication (verbal, written and presentation) skills in English.

Fluency in other languages (e.g.French/Spanish/Kiswahili/ Mandarin/Arabic/Hindi).

Duration of Contract (if applicable)

Strong organizational capabilities, and demonstrated ability to prioritize and manage multiple responsibilities

Support PV&A Head and Leadership team on leading or driving governance, processes, and project management as needed

Support communication, and manage administrative process with patient organizations, in collaboration with the Patient Engagement & Advocacy Lead

Manage the patient engagement system and assist others to navigate system and help resolve problems/issues. Recommend and lead system improvements.

Manage the internal review and approval process for communication tools e.g external presentations

Special projects required by Head, Directors, Managers. Provide Ad Hoc request to support the PV&A team, as they arise

You are organized, self-disciplined, have excellent prioritization, time management, and problem-solving skills.

You have experience as an account manager, or sales representative (an asset)

You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.

You benefit from group insurance, telemedicine & RRSP match.

You manage and address patient questions accurately, concisely and in a timely manner.

You have excellent communication skills

Employer paid vacation starting at 4 weeks (20 days)

Extended Health & Dental coverage

Coordinator, Patient Safety Learning System

Escalate to management team and corporate communications as needed

1 to 2 years of relevant work experience

Able to manage multiple priorities in a fast paced environment

Manage Royale and team premiums

Analytical and detail oriented. Results driven

Key Point of Contact for Consumer Relations team – ensure Consumer Relations team is trained and updated on major Royale initiatives

Excellent organizational, information/data management skills, and well developed judgment

A minimum one year experience in patient education or a related field required and professional healthcare experience

Experience in program development and evaluation is required.

Experience in evidence-based research and evaluation an asset

Excellent written, report writing and presentation skills

Exemplary interpersonal and written/verbal communication skills including plain language editing

Experience in sales and personnel management an asset.

Manage consistent delivery of The Patient Experience in line with Dermapure standard of service excellence in coordination with the Clinic Director;

Daily management of employees (monitoring of presences and absences) in coordination with Clinic Director.

Professional skills and experience required:

Design and implementation of an on-going product education plan for team;

Design and implementation of an on-going education plan for team in various areas with Clinic Director;

Strong time management, highly organized and cares about the detail

· Provide administrative support to senior management as needed

· 1+ years’ experience in an HR role & knowledge of HR best practices

· Post-secondary diploma in Human Resources Management or related field

Experience planning and executing events/programs is an asset

Strong Microsoft Office skills, especially Microsoft Excel

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Perform other duties consistent with job classification and responsibilities.

Excellent interpersonal, communication and negotiation skills.

Experience in managing projects that involve a variety of stakeholders.

Effective organizational, problem-solving, planning and analytical skills.

Foster and maintain community relationships and partnerships using principles and best practices for community engagement.

Accurately complete recruitment tracking log and all applicable clinical trial management systems

Communicate study questions to the Investigators/Research Management/other CRPs

Maintain professional relationships with study participants, physicians, industry representatives and vendors of trial management

Assist Research Management and Investigators with any other research tasks as required

Be knowledgeable of study protocol to ensure all study activities are completed correctly

Identify appropriate study candidacy based on knowledge of sites’ recruiting and upcoming studies

Transportation resources that match the care requirements of patients in a cost-effective manner;

transportation resources that match the care requirements of patients in a cost-effective manner;

In collaboration with facility staff, transport providers and bed coordinating agencies, provides:

Critical analysis to maximize utilization of transport resources during peak demand periods;

Cost-effective utilization of transportation resources (i.e. reducing ‘dead-head’ trips);

Coordination of patients being repatriated from within and outside the health authority;

Experience working either professionally or as a student in a post-secondary environment in program development, and program management.

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Experience in a Windows-based environment, good knowledge of Internet technologies and willingness to learn to use new systems.

Responsibilities include, with stated approximate percentages of time spent:

Manages the development, implementation and evaluation of FNHL student engagement programs (30%)

Remains current with student engagement best practices to enhance the student experience.

Experience working in a First Nations community setting including knowledge of First Nations culture, traditions and values considered an asset

A minimum of one to three years experience in housing or real estate industry

Strong knowledge of the Microsoft software suite

Comprehensive Health benefits package with Medical, Dental and Vision coverage

Primary responsibilities include, but are not limited to:

Assess the needs of the prospective FMFN tenant(s).

Strong time management, multi-tasking and process management skills.

Assists in the management of various employee engagement and recognition projects or objectives as requested by site leadership.

Performs additional responsibilities as requested to achieve business objectives.

Experience working in an office environment as a receptionist considered an asset.

Good communication, interpersonal, and organizational skills.

Create and coordinate daily, weekly, monthly and quarterly recognition and employee engagement events.

Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

Effectively manage the recall system and accurately maintain the patient database

Manage and file all patient records and charts

Demonstrate active listening and empathy to patients using effective communication skills