Patient Coordinator - Brandon Dental Centre

About us:
Brandon Dental Center has been providing comprehensive family dentistry to the Brandon and South Manitoba community for many years. We are a full-service dental practice, with services ranging from general procedures to full mouth reconstruction and entire smile makeovers.
Our team of general dentists are highly regarded in their field, bringing extensive experience to provide all patients with the highest quality of dental care services. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
https://www.brandondentalcentre.com/
Schedule:
Monday to Friday 7:45am to 6:00pm with shorter Friday hours in summer and the possibility of adding some evenings and Saturdays in the future.
Benefits of Joining Our Team:

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Access to modernized technology to provide optimal oral care to patients
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Work-life balance and flexibility
• Competitive compensation
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community

Responsibilities:

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Demonstrate active listening and empathy to patients using effective communication skills
• Manage and file all patient records and charts
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Process referral letters and other patient correspondence upon receipt from the provider
• Effectively manage the recall system and accurately maintain the patient database

About You:

• Clinical background considered an asset
• Minimum 1 year of Administrator experience
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.