Manager, Patient Services (#137-23)

CARE AND BE CARED FOR – THIS IS YOUR HOME

Position Manager, Patient Services

P Posting Number #137-23

E Employment StatusPermanent, Full-Time

Location Sault Ste. Marie (Hybrid model of work applies to work remotely and from the office when required)

What will you do?

Home and Community Care Support Services North East is seeking a dynamic individual to support the daily operational delivery of clinical services programs. Reporting to the Director, Patient Services, this position will lead a team in coordinating the delivery, and ensuring the quality of patient care services. This position will also be responsible for ensuring service standards, reviewing caseloads, and monitoring service levels to ensure effective resource allocation.

KEY ACCOUNTABILITIES

• Represents the organization on multi-disciplinary committees and community agency working groups;
• Manages a team of staff in the delivery of coordinated, quality community health care;
• Establishes and maintains relationships with professional organizations in designated specialty functions to ensure quality of care is current;
• Identifies critical service delivery issues and refines services for the patient population as needed;
• Ability to work co-operatively with and be a key resource to all levels of internal staff and managers regarding designated service;
• Engages and involves staff in change initiatives;
• Participates in the development, and leads the implementation and evaluation of service delivery issues;
• Establishes and maintains effective relationships with service providers to deliver quality patient care;
• Performs other duties as assigned.
• Manages complex and difficult patient issues and complaints which cannot be handled in a routine manner;
• Meets with staff to identify program needs and develop input to fiscal and operational planning;
• Leads and contributes to continuous quality improvement strategies;
• Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions;
• Provides manager coverage (virtually) across the North East;

POSITION REQUIREMENTS

• Advanced oral and written proficiency in English.
• Strong coaching, negotiation and conflict resolution skills;
• Good knowledge and understanding of legislation governing health care activities;
• Must have valid driver’s license and access to a vehicle, as regular travel will be required between offices;
• Working knowledge of community resources and roles of health care professionals;
• Registered healthcare professional with a degree (or equivalent) in Nursing, Health Sciences or a related field;
• Certified Health Executive designation preferred, but not required;
• Knowledge of direct care/case management models used in community health care organizations;
• Significant experience in diverse and unionized community health care environments;
• Well-developed planning, organizing, critical thinking, decision making and evaluation skills;
• Effective communication and interpersonal skills, and a proven ability to work collaboratively with multiple health disciplines;
• Leadership experience would be an asset;

How to Apply

Should you be interested in applying for this exciting career opportunity, please forward your cover letter and resume by 430 p.m. July 14, 2023.

Please reference job posting #137-23 when applying.

For more information on Home and Community Care Support Services North East, please visit us at http//healthcareathome.ca/northeast.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.