Patient Services Partner (2023-4441)

Classification: Temporary Full-Time (until approx. Dec 2023)

Summary Of Duties

Working in collaboration with the interprofessional team, the Patient Services Partner (PSP) participates in the caring of patients by providing a variety of support services to patients and the team. The PSP participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service, and promotes and maintains good public relations with patients, visitors and Hospital staff. The PSP will be part of a resource pool working primarily in acute care. The PSP will be required to assist with direct and indirect patient care, including activities of daily living, as well as decontamination of patient care areas and equipment.

Qualifications/Skills

• Excellent communication and interpersonal skills
• Experience in acute care setting preferred
• Flexibility and willingness to take direction
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service
• Minimum 2 years of related health care experience
• Infection Prevention and Control Certificate required
• Current Crisis Prevention Intervention (CPI) training preferred
• Ability to work well as part of a multidisciplinary team
• Must maintain an active Sunnybrook email account and have knowledge/use of R-ESP
• Must be prepared and able to use all personal protective equipment
• Adaptable to constantly changing environment
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Personal Support Worker (PSW) certificate is required
• Recent experience as a PSP required
• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
• Ability to read and write English