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Department Manager, Food Services
Company | Northern/NorthMart |
Address | Cross Lake, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-09-13 |
Posted at | 9 months ago |
The Department Manager, Food Services is accountable for the efficient and fiscally-responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, Corporate Policies, Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labor costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.
- Comprehensive benefits package
- Paid training
- Competitive salaries
- Allowances for both food and accommodation
- Schedule department staff to maximize customer service and fulfill business needs
- Address and respond to all customer inquiries
- Deal with customer complaints and requests quickly and effectively
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Ensure an enjoyable shopping experience for customers
- Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness
- Understands customer product requirements.
- Complete Business Segment inventories as required
- Develop departmental business plans in order to meet or exceed sales and gross profit goals
- Protect company assets: maintain and control inventories
- Provide regular input to Procurement and Marketing Team on sales trends and new or requested items
- Oversee the correct cost of all invoices and communicate variances to Category Manager
- Complete regular competitor price checks to protect competitive position
- Ensure that the Food Services Department is ready for business, stocked and maintained throughout the day
- Promotes Food Service operation throughout the Community.
- Supports local events and initiatives in the Community.
- Monitor gross profit, investigate and address variances and communicate to Category Manager
- Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
- Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
- Follow merchandise guidelines for all food resets
- Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
- Maintain 52 week files and records
- Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
- Ensure that staff provide outstanding customer service
- Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
- Supervise, coach, develop, and evaluate Food Services Department employees as required
- Work with supervisors to recruit, train, lead and develop Food Services Department employees
- Through on-going communication keep staff current with key activities
- Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
- A minimum of two years of experience in a high-volume grocery/retail environment
- Exceptional analytical, problem solving and decision making skills with a high attention to detail
- Ability to interpret a variety of instructions both verbally and orally.
- Excellent written and verbal communication, interpersonal skills and superior customer service skills
- Record of bottom line and sales results in previous roles.
- Proven organizational, planning and prioritizing skills
- Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
- Computer knowledge of Excel and Outlook.
- Strong customer service skills.
- Strong knowledge of grocery operating principles.
- Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
- Lift 50+ pounds
- Use full hand mechanics
- Work in extreme conditions
- Work extended hours
- Work in remote areas
- Handle or feel and reach with hands and arms
- Will be required to stand for long periods occasionally.
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