Patient Engagement Supervisor Jobs

Position Title:

Patient Engagement Supervisor

Department:

Recruitment

Reports To:

Executive Director, Patient Insights & Engagement

Direct Reports:

Patient Engagement Coordinators, Patient Navigators, Screening Coordinators

POSITION FUNCTION

The Patient Engagement Lead is responsible for managing a team of Patient Engagement Coordinators, Patient Navigators and Screening Coordinators, and assisting with implementing the recruitment and retention strategies of subjects in assigned therapeutic area studies across Centricity Research. The Patient Engagement Lead will work with the Regional Site Leads/Managers, Marketing and other Research personnel to meet enrollment targets and applicable objectives. This is a remote opportunity with the ability to travel to sites as needed.

Organization Summary

Our Passionate Cause:

Revolutionizing Research & Changing Lives!

Organization Profile:

IACT Health, LMC Manna Research, and True North Clinical Research joined forces in late 2021 to become Centricity Research. Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.

FUNdamentals:

Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:

• Have Fun
• Dream Big
• Be Curious
• Go Above and Beyond
• Do The Right Thing

Essential Functions

• Streamline Ad Caller Database; assessment of return on investment on marketing initiatives and seek additional funding from sponsors as needed
• Willing to travel and support all Centricity sites
• Establish physician community outreach campaigns to identify potential sources of new patients for site trial recruitment
• Manage Ad Caller platforms (e.g., Autocruitment), provide timely updates, bring recruitment challenges to sponsor as necessary.
• Performance manage respective team in all tasks assigned, i.e. ad caller metrics, database calls & community outreach efforts
• Implement study start up initiatives & media plans for upcoming studies to ensure enrollment targets are met, and provide appropriate metrics to sponsors
• Assist the Executive Director, Patient Insights and Engagement and/or Investigators with any other research tasks as required
• Centralize chart screening or provide support for sites if needed
• Support the creation, review, and approval of all recruitment material i.e., patient letters, radio & paper advertisements, social media campaigns, study cheat sheets, fax, or email blasts to ensure materials are ready prior to study start
• Mentor Patient Engagement Coordinators and Patient Navigators to ensure effective recruitment and retention i.e., job shadowing/1:1’s
• Alongside marketing team, create marketing and community outreach campaigns and monitor enrollment results
• Responsible for position-specific onboarding and training for Patient Engagement Coordinators, Patient Navigators and Screening Coordinators
• Ensure query review is completed by central or site teams; support optimization of query accuracy and implement strategies to improve percentage of eligible candidates

Education/Experience

Minimum:

• Experience working in Marketing/Sales
• Experience in people management or 2-4 years working with Centricity Research
• Bachelor of Science Degree or Minimum 2-4 years Clinical Research Experience

Preferred:

• Post-secondary education in a clinical research program
• ACRP certification

Core Competencies/Skills

Prerequisite (Essential):

• Teamwork & Collaboration
• Excellent communication skills (verbal and written)
• Ability to manage time efficiently
• Attention to detail
• Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
• Self-directed
• Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
• Excellent computer skills (MS Word, Excel and Outlook)
• Flexible & Adaptable

Foundation:

• Achievement oriented
• Planning and organizing skills
• Analytical ability
• Decision making
• Empowering & Developing others
• Initiative
• Empathy Skills
• Excellent problem-solving skills
• Receptive to feedback
• Conflict resolution

Leadership:

• Strategic thinking
• Forward thinking
• Self confidence
• Creative
• Strong interpersonal skills
• Innovative

PHYSICAL DEMANDS

• May be required to lift light boxes (10 - 20lbs)
• Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
• Frequently required to complete work on the computer in a seated position

WORKING CONDITIONS

• Required to follow all healthcare industry OHSA and OSHA guidelines
• Some positions may require overnight/weekend hours
• Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
• Modern medical office environment or home environment

Benefits

• Paid holiday closures and employee appreciation days off
• Comprehensive health benefits, competitive salary
• RRSP or 401(k) contribution matching
• Continued opportunities for growth & development; yearly education allowance
• Opportunities to work with internationally renowned physicians

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing business needs.

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