Coordinator - Patient Transport - Regular Part-Time (2023-230618)

We currently have a Regular Part-time (0.2 FTE) opportunity for a Coordinator on the Patient Transport department at Sunnybrook campus.

Hours of Work: Weekdays: Days, Evenings, Nights; 8 hrs; As per schedule.

Alternating Weekends: Days, Evenings, Nights; 8 hrs; As per schedule,

Summary Of Duties

On Call & Statutory Required

Specific Tasks Include

Under the direction of the Patient Transport Supervisor, the Coordinator is responsible for coordinating the activity of the Porters. The Coordinator provides leadership and direction for the patient transportation staff and assists in ensuring compliance with all policies and procedures relating to the department.

• Directs staff as in prioritizing work assignments while encouraging them in responding quickly and courteously
• Assigns work, modifies existing schedules to respond to emerging needs and relative priorities; prioritizes assignments during peak demand periods and emergencies; integrates last minute requests for service with pre-scheduled activities
• Actively promotes a strong customer service culture to all team members
• Counsels and course corrects staff as necessary to ensure departmental performance standards and objectives are met consistently; recognizes staff achievement
• Participates in the selection process of new departmental staff as required
• Experience working in teams with a shared purpose in collaborating with partners to enhance the patient experience.
• Monitors service quality, investigates patient, visitor, & staff incidents and recommends corrective action as directed
• Documents & dispatches all incoming calls as applicable
• Other duties as assigned

Qualifications/Skills

• Demonstrated strong attention to detail required, while multitasking in a fast paced environment.
• Excellent communication skills (presentation, interpersonal, verbal, and written) with the goal of influencing outcomes.
• Demonstrated strong customer focus; excellent interpersonal and problem solving skills and experience building business relationships
• Experienced in the collection and analyzation of performance data
• Computer literate (MS Office); also good keyboarding and data entry skills.
• Recent related patient transport dispatcher/porter experience strongly preferred
• Previous experience with an electronic transport-tracking system and related electronic communication systems is an important asset.
• Experience in investigating and solving complaints and service disruptions
• Secondary School Graduation Diploma required

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 230618 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for the Position" at the bottom of this page.