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Receptionist Clerk - The Working Condition Program - Regular Full-Time (230885)

Company

Sunnybrook
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-08-30
Posted at 9 months ago
Job Description
Summary Of Duties


  • Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
  • Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
  • Monitors, prints, and submits radiology requisitions and final reports as required
  • Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
  • Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
  • Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
  • Greets and registers patients for all assessment and treatment appointments
  • Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
  • Prepares weekly clinics, reconciling prepped files to clinic schedules
  • Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
  • Assists with follow up bookings and chart prep as required
  • Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
  • Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
  • Other duties as required
  • Monitors and follows up on program status reports from Access Database
  • Formats, and submits clinic reports to referral source using external electronic portal


Qualifications/Skills


  • Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
  • 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously
  • Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
  • Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
  • Grade 12 education; Post-secondary business/secretarial course
  • Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
  • Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlines
  • Able to communicate in a clear, concise manner
  • Keyboarding at 40w.p.m. with maximum 5% error Rate
  • Excellent typing and data entry skills (accuracy and speed)
  • Exceptional customer service skills, interpersonal skills, and ability to work well within a team
  • Proven organizational skills, and ability to manage multiple clinic booking systems accurately
  • Demonstrated ability to multi-tasks and prioritize independently
  • Ability to handle a busy telephone system, patient reception, and patient bookings