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Telecom Operator - Telecommunications - Regular Part-Time (2023-222068)
Company | Sunnybrook |
Address | Toronto, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-28 |
Posted at | 10 months ago |
We currently have a Regular Part-Time opportunity for a Telecom Operator in the Telecommunications Department at our Bayview campus.
- Minimum Education: Ontario Secondary School Diploma (Grade 12).
- Preferred Post-Secondary: Related education in: emergency telecommunications, public administration, health sciences or health informatics are considered an asset.
- Must be able to handle all communication requests, regardless of medium in a professional and mature way.
- Must be able to control personal emotions and make appropriate decisions in dynamic, fast-paced, stressful environment; and
- Must not have been convicted of a criminal offence for which a pardon has not been granted
- Must demonstrate verbal and non-verbal communication at all times.
- Maintain overall office tidiness and personal workspace at all times
- Must be able to communicate information in clear manner during life-threatening situations.
- Must be confidential and tactful in the access and use of highly sensitive medical information.
- Must work in a team environment while dealing with diversity and conflict resolution.
- Must demonstrate active listening skills
- Must be able to respond to ticketing system queries as assigned
- Must possess excellent oral and written communication skills
- Must be a canny problem solver who is able to resolve any disputes that arise and utilize the escalation process as defined by Management.
- Must possess administrative acumen to undertake other reasonable duties and projects as assigned.
- Must be at least 18 years of age and legally eligible to work in Canada.
- Must undertake other communications related duties as assigned.
- Must be able to handle device requests, new/replacement, set up.
- Must be able to operate various software application including: computerized soft telephone, various internal databases, electronic mail and web based applications.
- Must have the ability to transmit messages through various mediums. (system, telephone, pager, device, overhead, etc.)
- Must be able to adapt to use of new technology when implemented.
- Must possess intermediate to advanced experience in the operation of CRM computer software or applications
- Must have moderate technical aptitude to initiate technical support requests.
- Must have an overall typing competency: 40 words per minutes or net 106 keystrokes per minute.
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