Bellperson (Part-Time) Jobs

King Edward Hotel

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

The Bellperson is responsible for providing friendly and efficient service during the arrival and departure process for guests including greetings, parking and retrieval of vehicles, delivery and storage of luggage.

• Utilize bell carts effectively and with caution
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Excellent customer service skills
• Maintain a professional business appearance, attitude and performance
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Direct guests to the Front Desk or meeting rooms
• Must be able to work a flexible schedule including weekends and holidays
• Candidate must have full Ontario driver's license
• Be fully acquainted with the different points of interest
• Ensure the floor is covered 100% of the time, including the Front Desk
• Must have strong communication, presentation, training and organizational skills
• Candidates must be able to speak fluent English
• Call taxis and/or shuttle for guests; valet guest vehicles as needed
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Assist, retrieve and load luggage for guests
• Use friendly and appropriate expressions when engaging guests
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Complete all tasks assigned by manager
• Attend all designated staff meetings and training sessions
• Engage in conversation with as many guests as possible