Department Clerk - Regular Full-Time - Environmental Services (2023-230487)

Hours Of Work

Weekdays & Alternating Weekends: Rotating Days, Evenings; 8 hrs; As per schedule, Rotating shift Required, On-call Required

Summary Of Duties

Provide a full range of administrative services to the Environmental Services Management Team under the direction of the Environmental Services Manager. This position requires working independently with a positive and professional demeanour and communicating with internal and external clients in a manner that promotes positive and respectful relations and timely outcomes. The successful incumbent will be responsible for maintaining and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Such duties will include but are not limited to: answering phone inquiries, responding to email inquiries, departmental scheduling for a staffing complement of approximately 700, preparing courier documents, filing all sorts of documents including manifests. Excellent customer service, call centre skills and attention to detail are essential requirements of this role.

Qualifications/Skills

• Exemplary verbal and written communication skills.
• Strong minute-taking skills for meetings
• Ability to work and cope within a changing, fast-paced environment with frequent interruptions.
• Positive approach to problem solving and ability to take direction.
• Demonstrated excellent critical thinking skills and strong, proactive problem solving skills.
• Typing 40 w.p.m. with maximum 5% error rate.
• Sound knowledge of the Bed Management System
• Proficient ability to multi-task throughout the work day.
• Demonstrated ability to take appropriate initiative in resolving issues and improving the work environment.
• Demonstrated proficiency with Microsoft Office (Word, Excel, Access, PowerPoint and Outlook)as well as ESP schedule software and electronic time sheets
• Strong interpersonal skills with a focus on ensuring friendly and professional communications with clients.
• Demonstrated high standards of accuracy, efficiency and organizational/prioritizing abilities.
• OSSD + 1 year of Community College (preferably in administration related program)