Customer Care Centre Agent Jobs

Contrat de 4 mois, avec la possibilité dêtre prolongé.

Temps partiel, 16 heures par semaine.

Horaire du mercredi au jeudi, de 16h00 à minuit.

Poste en présentiel (près de la gare de la Gauchetière, à Montréal).

Possibilité de faire du temps supplémentaire si désiré pour divers remplacements.

Répondre rapidement et professionnellement aux appels entrants provenant des différents bâtiments (au Canada).

Post-secondary education or equivalent work experience

Strong knowledge of Allstate Products and Services

Working knowledge of Allstate & vendor technologies, including Plus

Prior experience in inside or outside sales or service is an asset

Employee discounts (15% on auto and property insurance, plus many other products and services)

Good Office program (receive up to 400$ back after purchasing office equipment)

Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment

Case management experience or recent related community experience

2+ years of recent experience in community health or a related field

Knowledge of the health care delivery system and community resources

Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills

Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment

Case management experience or recent related community experience

2+ years of recent experience in community health or a related field

Knowledge of the health care delivery system and community resources

Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills

Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

Ability to organize and prioritize work and apply time management skills.

Plans and provides physiotherapy assessment, treatment and education for residents in assigned area(s) in accordance with physician's specific order and referrals.

Participates in and contributes to staff education within the department, hospital and region.

Develops and maintains work schedule through individual or group treatment sessions in cooperation with other disciplines as necessary.

Educates clients, relevant family or care providers on an individual basis or in groups.

Ensures equipment is safe and in good working order.

Post-secondary education or equivalent work experience

1-3 years’ experience in Customer Service

Strong knowledge of Allstate Products and Services

Prior experience in inside or outside sales is an asset

Employee discounts (15% on insurance, plus many other products and services)

Good Office program (receive up to 400$ back after purchasing office equipment)

Manage Customer Satisfaction with all existing customers by delivering the utmost in customer service.

Develop proposals and quotes based upon client needs, specifications, and product offerings.

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.

Develop and manage techniques and structure to provide quick and effective responses.

Communicate with customers by email, phone, SMS or other, quickly and courteously; provide excellent service and demonstrate quality sales skills.

Knowledge: Basic knowledge of Wajax’s lines of business including heavy equipment and/or truck & coach.

Provide feedback to the team and management about customer trends

Offer assistance and solutions that will result in increased customer satisfaction

A minimum of 2 years of customer service experience, preferably in a call center environment

Excellent written and verbal communication skills in both French and English

Able to work autonomously from home with minimal supervision.

Good communication and negotiation skills, strong judgment and autonomy.

Knowledge of computer systems and ability to work in fast pace environment

Attention to details and investigative skills

Strong verbal and written communication skills

Strong relationship building skills and open to feedback both ways

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives

You love providing the best customer service experience!

Match customer needs with the products we have to offer and secure the booking for them.

Share feedback, trends, and suggestions from customers to continuously improve the customer experience.

TICO/ OPC certification is a great asset.

Able to work in a remote environment.

Schedule: Full time, 35 hours a week/ possibility of overtime when needed

Proficient knowledge and experience working with computers applications is required

Experience and knowledge with Meditech is required

Grade 12 education or equivalent

Experience in Microsoft Word and Excel (or similar applications) is required

Knowledge of scheduling systems is an asset

Post-secondary certificate course in medical office related studies is an asset

L'utilisation d'un casque-micro ou d'un combiné pendant des périodes prolongées.

Être assis et travailler devant un écran d'ordinateur pendant des périodes prolongées.

Il est prévu que ce poste soit un poste à durée déterminée/contractuel.

Les postes à durée déterminée/contrats peuvent être prolongés en fonction des performances, des exigences opérationnelles et du budget disponible.

Des postes permanents peuvent être attribués ultérieurement en fonction des performances, des besoins opérationnels et/ou du budget disponible.

Avoir un diplôme secondaires terminées avec succès

Set-up and management of the equipment

Related previous experience or sound knowledge of the rehabilitation/physiotherapy/occupational assistant role

Proficient computer skills and experience with MS Office; experience with Meditech is an asset

You are a team player with excellent communication, critical thinking and prioritization skills

Graduate of an accredited OTA/PTA education program in Canada

Previous seating experience would be an asset

Welcome hundreds of thousands of newcomers each year,

Help people settle into Canada,

Find new ways to decide who comes to visit, work or stay

Our individual efforts have a global impact when, together, we:

welcome hundreds of thousands of newcomers each year,

help people settle into Canada,

Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment

2+ years of recent experience in community health or a related field

Knowledge of the health care delivery system and community resources

Excellent interpersonal, communication, assessment and decision-making skills

Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans

·Strong follow-up, communication skills and time management skills

•Be highly organized and strong time management skills, as well as excellent written and verbal communication skills

·Use consultative sales skills to skillfully build value, interest and create opportunities with new prospects

•3-5 years sales experience in a Go-Getter role with full sales cycle experience

•Use strong phone, presentation, and interpersonal skills when engaging with prospects

PLEASE NOTE - DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE ALL OF THE BELOW:

Ability to organize and prioritize work and apply time management skills.

Plans and provides physiotherapy assessment, treatment and education for residents in assigned area(s) in accordance with physician's specific order and referrals.

Participates in and contributes to staff education within the department, hospital and region.

Develops and maintains work schedule through individual or group treatment sessions in cooperation with other disciplines as necessary.

Educates clients, relevant family or care providers on an individual basis or in groups.

Ensures equipment is safe and in good working order.

General management skills: including those required to develop effective standard operating procedures, people management, process mapping, reporting, team building and measurement.

With a dedicated focus on guest experience, the Manager, HPIbet Suport Centre manages, monitors and implements all staff programs and policies.

Leadership skills: including experience motivating, coaching, developing, evaluating team members, and resolving conflicts.

Advanced knowledge of leadership techniques.

Advanced knowledge of exceptional customer services practices.

Experience working within call centres.

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Respond to phone inquiries regarding fares, schedules, routings, etc.

Book, change and cancel flight reservations

Resolve service disruption issues over the phone and in person, determining alternative flight options

Check-in passengers, issue boarding passes, verify immigration documents