Customer Care Agent - Sault Ste. Marie

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: 1-2 days in Office

Address: Sault Ste. Marie, Ontario

Benefits to joining Allstate

• Personal reflection day
• Flexible Work Arrangements
• Annual Wellness allowance to support employees with improving health and wellbeing
• Employee discounts (15% on insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Comprehensive Retirement Savings Program with employer matched contributions
• Working within the community and giving back!
• Tuition Reimbursement
• Student Loan Payment Matching Program for Government Student loans

:

The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday, and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

• Use each customer contact as an opportunity to get referrals
• Manage the renewals process
• Identify opportunities to up-sell and cross sell our product line
• Be the first point of contact for customers and service their needs

Qualifications:

• 1-3 years’ experience in Customer Service
• Fluency in French is considered an asset
• Prior experience in inside or outside sales is an asset
• Post-secondary education or equivalent work experience
• Must have Other Than Life (OTL) or be willing to obtain
• Strong knowledge of Allstate Products and Services

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.