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Customer Care Executive Jobs

Customer Care Coordinator Jobs
By TouchBistro At Toronto, Ontario, Canada
Partner with internal stakeholders to resolve customer issues (i.e. Hardware, Finance, Installation, Professional Services, Sales)
Proactively identify ways to enhance the customer experience and raise the bar on our high standards
You have 2+ years experience in a customer-facing role, ideally with a SaaS company
You have exceptional organizational, and communication skills
CRM (Salesforce) experience is an asset
Health, dental, and vision benefits
Customer Care Technician Jobs
By Madison Group of Companies At Markham, Ontario, Canada
Strong time management skills, being extremely detailed oriented and a team player
Documenting service notes, material & trade requirements and providing status updates for all work orders
Strong customer service orientation and demonstrated customer service skills
Solid 2-5 years of handyman / renovation / contractor experience.
Willingness and ability to learn through training and through skills-sharing with colleagues
Completing work orders and service calls issued by on-site Customer Care team
Customer Care Representative Jobs
By Holcim At Winnipeg, Manitoba, Canada
Exceptional time management skills and ability to complete assignments in a timely manner
*Any other departmental related duties as directed by management.
 Post-secondary education in construction-related disciplines
Excellent Customer Care skills - dedicated to exceeding expectations of internal and external customers
Strong written and verbal skills - ability to write and speak succinctly in a variety of settings and styles
Ability to negotiate skillfully in tough situations without damaging relationships
Customer Care Administrator Jobs
By Adi Development Group At Burlington, Ontario, Canada
Updates Tarion portals for CCP data management and changes
We focus on continuously developing our team through education reimbursements and professional development offerings
Manage homeowner Masterfile and Customer Care homeowner data base.
Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations at every turn, share ideas
1+ years of experience working in administration
Have strong administrative and inter/intrapersonal skills
Customer Care Agent - Boutique - Scarborough
By Allstate Canada At Scarborough, Ontario, Canada
Post-secondary education or equivalent work experience
Strong knowledge of Allstate Products and Services
Working knowledge of Allstate & vendor technologies, including Plus
Prior experience in inside or outside sales or service is an asset
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Customer Care Supervisor Jobs
By HostPapa At Burlington, Ontario, Canada
Act as the first level of management for a team of up to 20 direct reports consisting of front line agents
Achieve team performance objectives by directing/coaching, monitoring and appraising job results and manage performance when needed
Proven experience as a contact center supervisor or similar supervisory position
Experience in customer service for technology clients is essential
Tech savvy with experience in relevant software and tools like ticketing systems and communication (phone, chat) platforms
Knowledge of performance evaluation procedures
Business Analyst (Customer Care)-Hybrid
By Beyond Bilingual Inc. At Brampton, Ontario, Canada
Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.
Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.
Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.
3-5 years of relevant work experience
Must have Strong SAP (S4/Hana) knowledge and Service Cloud.
Superior EDI and technical skills.
Vp Customer Care Jobs
By Hays At Calgary, Alberta, Canada
Ten years of progressive senior management experience (Executive level preferred)
Knowledge of electric utility regulations in the province of Ontario as it relates to customer care management.
Superior customer relationship management skills
Strong influence, negotiation, stakeholder management and engagement skills
Fifteen years’ experience in customer care/customer service operations and/or utility operations, finance, accounting or related experience.
Manages divisional safety, performance, attendance, talent acquisition, development, succession and engagement in accordance with organizational systems and programs.
Customer Care Coordinator - Construction
By DM Lyons Consulting At Markham, Ontario, Canada
Liaise with Construction, Construction Trades and Property Management
Manage Tarion 30-Day, Year-End, Second-Year forms and track status updates
Weekly reporting to Client Care Manager with site status updates
Minimum 2 years experience in a similar role
Knowledge of Tarion New Home Warranty
Strong communication skills with an ability to present information in a clear manner
Customer Care Associate Jobs
By Nobis Inc At Greater Toronto Area, Canada
Knowledge of and passion for retail shopping trends and delivering best-in-class e-commerce experiences. Luxury experience is a bonus.
Manage monthly reports that track key metrics and action items to ensure continuous improvement in customer care.
Provide feedback to the eCommerce team and suggest website enhancements to answer FAQ and improve client experience.
Manage partners such as shipping companies regarding delivery or customer issues.
Minimum 2-3 years of relevant Customer Service experience.
Team player, flexible and able to manage multiple priorities
Customer Care Associate Jobs
By Axiom Real-Time Metrics At Mississauga, Ontario, Canada
·Track and report all inquiries within Axiom’s Customer Relationship Management System (Salesforce).
·Full Suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
Your core responsibilities as a Customer Care Associate will include the following.
·Work across multiple time zones and communicate with remote team members.
·Excellent verbal and written communication skills.
•Experience in the Technology, Pharma or Healthcare industries an asset.
Customer Care Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Experience in consultative telesales (previous experience in working within the Technology industry preferred).
Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.
Advanced communication and organizational skills with high attention to detail.
Additional Benefits and perks dependent on Country of residence
Able to work effectively both as a team and independently.
Empathetic and easy to build relationships of trust with potential patients.
Customer Care Specialist Jobs
By Amilia At Greater Montreal Metropolitan Area, Canada
Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).
Over 2 years of experience in customer service.
Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)
Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
Analyze customer needs and provide a suitable solution.
Identify and share opportunities to improve our platform.
Customer Care Agent - Sault Ste. Marie
By Allstate Canada At Sault Ste. Marie, Ontario, Canada
Post-secondary education or equivalent work experience
1-3 years’ experience in Customer Service
Strong knowledge of Allstate Products and Services
Prior experience in inside or outside sales is an asset
Employee discounts (15% on insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Customer Care Specialist - New Construction
By JD Development Group At Markham, Ontario, Canada
Assist with Post-Occupancy deficiency management and resident communications.
Relevant post-secondary education and/or previous Customer Service and Construction experience preferred.
Strong customer-focused oral and written communication skills and experience with cross-departmental communication.
Strong organizational skills and ability to stay focused on multiple ongoing tasks while using your available resources efficiently and effectively.
Prepare required documentation to be provided to purchasers and ensure suite readiness for the scheduled Homeowner Orientation
Conduct maintenance and warranty reviews
Customer Care Jobs
By Prairie Naturals At Coquitlam, British Columbia, Canada
Assist sales management in conveying customer needs to account managers & team
Ability to provide a high degree of major account management and control
A skilled negotiator with a knack for identifying the solutions that best address customer’s needs and articulating the value.
Knowledgeable about vitamin and herbal supplements
Strong interpersonal, written and verbal communication skills
Conduct inside sales activities, including prospecting and developing opportunities, closing sales and taking orders
Customer Care Specialist Jobs
By Amilia At Montreal, Quebec, Canada
Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).
Over 2 years of experience in customer service.
Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)
Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
Analyze customer needs and provide a suitable solution.
Identify and share opportunities to improve our platform.
Sales & Customer Care Manager
By Canlan Sports At Winnipeg, Manitoba, Canada

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus ...

Customer Sales Executive Jobs
By Globe Life American Income Division: AO At Canada

👋 Waving hello all next generation leaders! We are actively looking for both entry-level and sales professionals for our work from home sales team! This is a competitive position that starts from ...

Customer Care Manager Jobs
By MHB Group Canada At Greater Toronto Area, Canada
On top of a respectful salary and health benefits, this firm provides
Supportive leadership focused on team and creating a great work environment
Voted one of the best employers in Ontario.
What you will get out of it
We thank all applicants in advance, but only those shortlisted will be contacted

Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Care Executive to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing a positive customer experience. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview:

Customer Care Executives are responsible for providing excellent customer service and support to customers. They are the first point of contact for customers and are expected to handle customer inquiries, complaints, and requests in a professional and timely manner. They must be knowledgeable about the company’s products and services and be able to provide accurate information to customers.

How To Become an Customer Care Executive:

To become a Customer Care Executive, you will need to have a high school diploma or equivalent. You may also need to have some customer service experience, such as working in a call center or retail environment. Additionally, you should have excellent communication skills, be able to multitask, and be able to work in a fast-paced environment.

Customer Care Executive Skills:

• Excellent customer service skills
• Knowledge of company products and services
• Ability to multitask
• Excellent communication skills
• Ability to work in a fast-paced environment
• Problem-solving skills
• Ability to handle customer inquiries, complaints, and requests

What is Customer Care Executive Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of applicable laws and regulations

What is Customer Care Executive Responsibilities?

• Respond to customer inquiries, complaints, and requests in a timely manner
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Maintain customer service records
• Monitor customer service metrics

What is Customer Care Executive Experience?

• Previous customer service experience in a call center or retail environment
• Experience with customer service software, databases, and tools
• Experience with relevant computer applications
• Experience with call center telephony and technology

What is Customer Care Executive Qualifications?

• High school diploma or equivalent
• Certification in customer service or related field (preferred)

Customer Care Executive Education:

• Bachelor’s degree in business, communications, or related field (preferred)

Tools to Help Customer Care Executive Work Better:

• Customer service software
• Call center telephony and technology
• Customer relationship management (CRM) software
• Live chat software
• Knowledge base software

Good Tips to Help Customer Care Executive Do More Effectively:

• Listen carefully to customer inquiries, complaints, and requests
• Ask clarifying questions to ensure you understand the customer’s needs
• Remain calm and professional when dealing with difficult customers
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software

Common Customer Care Executive Interview Questions:

• What customer service experience do you have?
• How do you handle difficult customer situations?
• What do you think makes a successful customer service representative?
• How do you stay organized when dealing with multiple customer inquiries?
• What strategies do you use to ensure customer satisfaction?