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Customer Care Coordinator Jobs
Company | TouchBistro |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-28 |
Posted at | 8 months ago |
TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most.
- Proactively identify ways to enhance the customer experience and raise the bar on our high standards
- Partner with internal stakeholders to resolve customer issues (i.e. Hardware, Finance, Installation, Professional Services, Sales)
- Provide solutions for at-risk customers with an overall goal of account retention
- Resolve customer account inquiries (i.e. change of ownership, service downgrades, payment changes, license adjustments, renewals)
- Cross-sell value added services to our existing customers
- Provide inbound/outbound customer support via phone, email and chat
- You have 2+ years experience in a customer-facing role, ideally with a SaaS company
- You are a self-starter with a sense of urgency, proven results and solution-oriented. You must be flexible/adaptable and have a knack for thinking on your feet
- You've successfully completed a University or College program
- Bilingual in Spanish is a plus!
- CRM (Salesforce) experience is an asset
- You have exceptional organizational, and communication skills
- You easily gain the trust of those you work with both internal teams and external clients
- Flexible work-from-home policy
- Employee Assistance Program
- Volunteer program
- Health, dental, and vision benefits
- Unlimited vacation
- Beautiful, brand new office space in the heart of downtown Toronto (our HQ)
- Linkedin Learning membership
- Parental leave & top up
- Flexible health and wellness plan
- Career progression & professional development
- Monthly lunches
-
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