Customer Care Warranty Coordinator

Your Role on our Team:
The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.
In this role, you will:
•Check Tarion portal daily to identify and print any new conciliations, 30 days, year ends or two year inspections
•Review any emergency calls from the previous night or weekend and follow up with home owner and/or trades
•Coordinates repair appointments for Customer Care, Trade Partners and Homeowners, 30 days, year ends, two year, service calls, and or MSD inspections;
•Responsible for processing all Service Tech paper work
•Print “scheduled today” list on a daily basis and contact all Trades to ensure successful work days
•Reschedule any additional follow up appointments that are necessary
•Update daily/weekly reports, close calls, add notes make sure booking dates are accurate
•Send all Trades, weekly aging report
•Respond to all telephone and e-mail inquiries from Homeowners and trade partners;
•Responds and assists with resolving all after sales complaints;
•Tracks and closely monitors all active Customer Care files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
•Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
•Order materials as instructed by Managers/Inspectors/Techs
•Other duties within the scope, spirit and purpose of the job, as requested by management