Warranty Services Coordinator, Scheduling

Tarion is hiring a Warranty Services Coordinator, Scheduling to join our Warranty Services department.

Department: Warranty Services

Type of Position: Full Time, Contract

Location: 7th Floor, 5160 Yonge Street, Toronto, ON

Reporting to: Supervisor, Customer Service

About Tarion

Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

With more than 300 employees, Tarion works hard every day to serve the public interest by, first and foremost, protecting consumers and their new home purchases. We investigate homeowner warranty claims; resolve warranty disputes between homeowners and builders; and provide deposit and delayed closing protection for new home buyers. We also manage the Guarantee Fund, an important financial reserve designed to help shield Ontario consumers from possible catastrophic building events. All of this enhances fairness and confidence in Ontario’s new home building industry.

About the Role

The Warranty Services Scheduling Coordinator role is responsible for scheduling conciliations with homeowners and builders. The role ensures that the required conciliation payment is received and processed on the related files. The scheduling coordinator also ensures that the list of items submitted has been updated and available for inspection, in a timely manner within the require timeframe. The Warranty Services Scheduling Coordinator helps to manage the Warranty Services Representative’s calendar to avoid conflicts and make scheduling accommodations as needed.

Responsibilities:

• Liaise with other departments as required
• Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
• Activities include scheduling inspections requests and updating the management inspection calendar, following up on large list forms, contacting customers, providing guidance and direction, managing the resolution of files and ensuring all appropriate documentation is contained on file
• Responsible for processing all incoming inspection requests consistent with the Ontario New Home Warranties Plan Act and guidelines set out in Builder Bulletins relating to freehold homes and condominium units

Qualifications:

• General knowledge of the Ontario New Home Warranties Plan Act is preferred
• Minimum High School graduation (or equivalent)
• Excellent communication skills, verbal and written
• Demonstrated ability to balance multiple priorities in a dynamic environment
• Strong listening skills are required
• Demonstrated interest in and commitment to continuous learning
• 1-2 years’ customer service and/or telephone support experience
• Exceptional telephone manner
• Must possess a strong customer service and team player orientation
• Strong Computer skills (MS Office)

Why Choose Tarion?

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

If you are a person with a disability and have questions or would like help with your application, please email [email protected] or contact a member of the Human Resources Department.

Application Submissions & Deadline:

Please submit a covering letter and resume with vacancy code WSCS072823 to [email protected].