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Customer Service (Warranty) Representative

Company

Graywood Developments

Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-06-05
Posted at 1 year ago
Job Description
Job Title: Customer Service (Warranty) Representative
Reporting To: Director - Warranty
Business Division: Construction
Location: Toronto
Job Background
Graywood Developments is an industry-leading real estate development company with a proven history of success. Graywood is focused on residential mixed-use development in the Greater Toronto Area and other major Canadian markets. During its 37-year history, Graywood has managed 54 projects, with 31,400 housing units and a combined value of $8.8 billion. The management team has overseen development across several asset classes including for-sale residential, seniors housing, office, retail, and industrial, providing Graywood with first-class depth and breadth of experience.
Job Purpose
Entry level position to join a construction industry and to assist with the customer service/construction team with the resolution of in-suite and common element deficiencies and to ensure customer satisfaction.
Principal Responsibilities
  • Communication with Trades of Outstanding Service.
  • Work with the site staff to escort numerous trades and subcontractors to suites in order to complete outstanding service during Pre and Post Occupancy.
  • Complete Service Reports and assist in the day-to-day site operation and coordination between Construction and Customer Service
  • Entry level position in the condominium development industry with potential for growth with experience
  • Problem solving of service issues that may arise with Site and Customer Service Team.
  • Responsible for securing premises and granting authorized access for various trade partners.
  • Ensure service work is completed in a timely manner.
  • Ensure established service protocols and checklists are followed and adhered to during each appointment
  • Provide supervision during all scheduled in-suite service appointments.
  • Perform all above with support provided by the Graywood site staff.
  • Complete any additional duties and tasks as assigned by management team
Perform a quality assurance inspection at completion of any appointment(s) and collect and update records of completion
Requirements
Knowledge& Experience
  • Meticulous individual with problem solving skills and desire to deliver best product possible
Skills
  • Confidence and maturity to work with minimum guidance and make sound decisions.
  • Experience in multi-unit residential construction, not required but would be a bonus
  • Attention to detail in overseeing completion of outstanding tasks related subcontractor deficiency lists.
Qualifications
  • Post-secondary education in a related field would be a benefit.
Graywood is an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Graywood Developments Ltd. contributes to our efforts in building a diverse and inclusive place to work.
Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs