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Customer Care Supervisor Jobs

Supervisor - Ambulatory Care
By Winnipeg Regional Health Authority (WRHA) At Winnipeg, Manitoba, Canada
Post-secondary certificate or diploma health administration, management or business administration, or related from an accredited post-secondary education institution.
Assists the Manager with the hiring and performance management of clerical staff
2 years of experience working knowledge of Accuro Medical record and EPR.
An equivalent combination of education and experience may be considered
3 years supervisory experience preferably in a unionized health care setting and services organization including:
2 years of experience with ambulary care and/or clinic work
Doggy Day Care Supervisor/Coordinator
By Holiday Barn Pet Resorts At Richmond, British Columbia, Canada
Supervisory experience - 1-2 years experience leading a team
Pet care experience in a professional pet care environment
Basic understanding and knowledge of dog behavior
Ability to work well within a team and lead a team
What is Dog Day Care like at Holiday Barn?
Customer Care Supervisor Jobs
By HostPapa At Burlington, Ontario, Canada
Act as the first level of management for a team of up to 20 direct reports consisting of front line agents
Achieve team performance objectives by directing/coaching, monitoring and appraising job results and manage performance when needed
Proven experience as a contact center supervisor or similar supervisory position
Experience in customer service for technology clients is essential
Tech savvy with experience in relevant software and tools like ticketing systems and communication (phone, chat) platforms
Knowledge of performance evaluation procedures
Customer Care Warranty Coordinator
By Losani Homes At Stoney Creek, Ontario, Canada

Your Role on our Team: The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work. In this ...

Business Analyst (Customer Care)-Hybrid
By Beyond Bilingual Inc. At Brampton, Ontario, Canada
Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.
Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.
Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.
3-5 years of relevant work experience
Must have Strong SAP (S4/Hana) knowledge and Service Cloud.
Superior EDI and technical skills.
Vp Customer Care Jobs
By Hays At Calgary, Alberta, Canada
Ten years of progressive senior management experience (Executive level preferred)
Knowledge of electric utility regulations in the province of Ontario as it relates to customer care management.
Superior customer relationship management skills
Strong influence, negotiation, stakeholder management and engagement skills
Fifteen years’ experience in customer care/customer service operations and/or utility operations, finance, accounting or related experience.
Manages divisional safety, performance, attendance, talent acquisition, development, succession and engagement in accordance with organizational systems and programs.
Customer Care Coordinator - Construction
By DM Lyons Consulting At Markham, Ontario, Canada
Liaise with Construction, Construction Trades and Property Management
Manage Tarion 30-Day, Year-End, Second-Year forms and track status updates
Weekly reporting to Client Care Manager with site status updates
Minimum 2 years experience in a similar role
Knowledge of Tarion New Home Warranty
Strong communication skills with an ability to present information in a clear manner
Supervisor, Customer Mediation Jobs
By Honda Canada Inc. At Markham, Ontario, Canada
In depth and thorough knowledge of people and call centre management best practices as they relate to:
3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;
Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;
Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);
Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.
Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.
Customer Care Associate Jobs
By Nobis Inc At Greater Toronto Area, Canada
Knowledge of and passion for retail shopping trends and delivering best-in-class e-commerce experiences. Luxury experience is a bonus.
Manage monthly reports that track key metrics and action items to ensure continuous improvement in customer care.
Provide feedback to the eCommerce team and suggest website enhancements to answer FAQ and improve client experience.
Manage partners such as shipping companies regarding delivery or customer issues.
Minimum 2-3 years of relevant Customer Service experience.
Team player, flexible and able to manage multiple priorities
Customer Care Associate Jobs
By Axiom Real-Time Metrics At Mississauga, Ontario, Canada
·Track and report all inquiries within Axiom’s Customer Relationship Management System (Salesforce).
·Full Suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
Your core responsibilities as a Customer Care Associate will include the following.
·Work across multiple time zones and communicate with remote team members.
·Excellent verbal and written communication skills.
•Experience in the Technology, Pharma or Healthcare industries an asset.
Customer Care Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Experience in consultative telesales (previous experience in working within the Technology industry preferred).
Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.
Advanced communication and organizational skills with high attention to detail.
Additional Benefits and perks dependent on Country of residence
Able to work effectively both as a team and independently.
Empathetic and easy to build relationships of trust with potential patients.
Customer Care Specialist Jobs
By Amilia At Greater Montreal Metropolitan Area, Canada
Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).
Over 2 years of experience in customer service.
Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)
Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
Analyze customer needs and provide a suitable solution.
Identify and share opportunities to improve our platform.
Customer Care Agent - Sault Ste. Marie
By Allstate Canada At Sault Ste. Marie, Ontario, Canada
Post-secondary education or equivalent work experience
1-3 years’ experience in Customer Service
Strong knowledge of Allstate Products and Services
Prior experience in inside or outside sales is an asset
Employee discounts (15% on insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Customer Service Supervisor Jobs
By Daniels Health At Calgary, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Daniels Health At Edmonton, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Quadra Chemicals At Toronto, Ontario, Canada
Experience in the industrial adhesives market with knowledge of the manufacturing sector is considered an asset
Strong computer skills, experience with a CRM (ideally Salesforce) and Microsoft Office Suite
What are the main responsibilities of the Account Manager – Performance Adhesives & Specialties?:
The ideal candidate will have the following qualifications and skills:
Manage key customer relationships, in line with Quadra’s core values and strategic vision
Manage tight timelines and deal with after hour emergencies
Customer Care Specialist - New Construction
By JD Development Group At Markham, Ontario, Canada
Assist with Post-Occupancy deficiency management and resident communications.
Relevant post-secondary education and/or previous Customer Service and Construction experience preferred.
Strong customer-focused oral and written communication skills and experience with cross-departmental communication.
Strong organizational skills and ability to stay focused on multiple ongoing tasks while using your available resources efficiently and effectively.
Prepare required documentation to be provided to purchasers and ensure suite readiness for the scheduled Homeowner Orientation
Conduct maintenance and warranty reviews
Customer Care Jobs
By Prairie Naturals At Coquitlam, British Columbia, Canada
Assist sales management in conveying customer needs to account managers & team
Ability to provide a high degree of major account management and control
A skilled negotiator with a knack for identifying the solutions that best address customer’s needs and articulating the value.
Knowledgeable about vitamin and herbal supplements
Strong interpersonal, written and verbal communication skills
Conduct inside sales activities, including prospecting and developing opportunities, closing sales and taking orders
Customer Care Specialist Jobs
By Amilia At Montreal, Quebec, Canada
Deliver a dynamic and empathetic multichannel customer experience (phone, chat, and email).
Over 2 years of experience in customer service.
Experience with tools like Zendesk, Intercom, Excel, Sharepoint, Outlook, Teams, Zoom webinar (an asset)
Skill development opportunities through engaging workshops, training, access to Udemy, and opportunities to attend conferences;
Analyze customer needs and provide a suitable solution.
Identify and share opportunities to improve our platform.
Sales & Customer Care Manager
By Canlan Sports At Winnipeg, Manitoba, Canada

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus ...

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Customer Care Supervisor to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. Detailed Job Description The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. The Customer Care Supervisor I will be responsible for training and supervising customer service representatives, monitoring customer service performance, and resolving customer complaints. The Customer Care Supervisor I will also be responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize customer needs
• Knowledge of customer service policies and procedures
• Ability to train and supervise customer service representatives
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least three years of customer service experience
• At least one year of supervisory experience
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least three years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Train and supervise customer service representatives
• Monitor customer service performance
• Resolve customer complaints
• Develop and implement customer service policies and procedures
• Ensure customer service standards are met
• Handle customer inquiries and complaints in a timely and professional manner