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Customer Care Specialist - New Construction

Company

JD Development Group
Address Markham, Ontario, Canada
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-08-10
Posted at 10 months ago
Job Description
Responsibilities:


  • Prepare required documentation to be provided to purchasers and ensure suite readiness for the scheduled Homeowner Orientation
  • Assist with Post-Occupancy deficiency management and resident communications.
  • Be the point of contact for our customers; Establish and maintain a positive rapport with customers and keep them well-informed on everything relating to their new home.
  • Perform quality assurance inspections prior to the Homeowner Orientation and ensure suite readiness, assist the on-site team with the necessary components to prepare the suites for closing and be proactive with their communication with the customers.
  • Other duties, as assigned.
  • Record any requests Purchasers may have regarding the finishing of their suite and document requests and deficiencies in accordance with site requirements.
  • Answer all questions regarding financial obligations, warranty and maintenance procedures, or the legal components of home ownership, Customer Care is there to provide answers, comfort, and peace of mind, and the Customer Care Specialist is integral to meeting this commitment.
  • Review the items reported at the time of HOO at the Day Before Occupancy walkthrough and ensure deficiencies are completed prior to the suite interim closing date.
  • Conduct Home Orientation (PDI) by providing a complete and comprehensive orientation of the suite's mechanical functions, explaining operations, warranty periods, and maintenance requirements.
  • Assist customers with conducting their new home Homeowner Orientation (Pre-Delivery Inspection) and maintain transparency through the time between the inspection and the closing of their suites while aiding with post-move-in warranty concerns.
  • Conduct maintenance and warranty reviews


Job Requirements


  • Relevant post-secondary education and/or previous Customer Service and Construction experience preferred.
  • Strong organizational skills and ability to stay focused on multiple ongoing tasks while using your available resources efficiently and effectively.
  • Ability to connect with clients and provide excellent customer service.
  • Strong team player who is open-minded, resourceful, flexible, and adaptable to change.
  • Strong customer-focused oral and written communication skills and experience with cross-departmental communication.
  • Ability to analyze the situation and to resolve challenges, contribute original and resourceful ideas, and adapt well to change.


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