East Customer Care Generalist

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

• The successful candidate must reside at a commutable distance to our Atlantic or Ontario distribution centers**

Shifts Available

• Sunday to Thursday: 8:00AM to 5:00PM EST
• Tuesday to Saturday: 8:00AM to 5:00PM EST

What We Offer

• Family culture
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• 125 year, family owned and operated company history
• FULL flex benefits program
• Company matching RRSP
• Profit Sharing
• Advancement opportunities

Essential Functions

• Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service
• Supports Recalls Communication Management, as needed.
• May mentor new Customer Care Generalists and attend ongoing training sessions
• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
• Performs other duties as assigned.
• Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

Knowledge / Skills / Abilities

• Ability to perform 10-key data entry
• Must have excellent attention to detail, time management and organizational skills.
• Must have good customer service and time management skills.
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions
• Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.
• Ability to demonstrate understanding of Foodservice industry and operations
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.
• Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

We're a company with integrity at its core. We believe in treating each other with respect and working as a team to get things done right. And because of this collaboration, we've created an atmosphere that's fun, supportive, and alive with energy!

We thank all applicants for their interest, however only those selected for the next step will be contacted.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.