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Customer Care Analyst Jobs

Customer Care Technician Jobs
By Madison Group of Companies At Markham, Ontario, Canada
Strong time management skills, being extremely detailed oriented and a team player
Documenting service notes, material & trade requirements and providing status updates for all work orders
Strong customer service orientation and demonstrated customer service skills
Solid 2-5 years of handyman / renovation / contractor experience.
Willingness and ability to learn through training and through skills-sharing with colleagues
Completing work orders and service calls issued by on-site Customer Care team
Customer Care Administrator Jobs
By Adi Development Group At Burlington, Ontario, Canada
Updates Tarion portals for CCP data management and changes
We focus on continuously developing our team through education reimbursements and professional development offerings
Manage homeowner Masterfile and Customer Care homeowner data base.
Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations at every turn, share ideas
1+ years of experience working in administration
Have strong administrative and inter/intrapersonal skills
Order Fulfillment Analyst (Customer Care)-Hybrid
By Beyond Bilingual Inc. At Brampton, Ontario, Canada
Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.
Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.
Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.
3-5 years of relevant work experience
Must have Strong SAP (S4/Hana) knowledge and Service Cloud.
Superior EDI and technical skills.
Customer Care Supervisor Jobs
By HostPapa At Burlington, Ontario, Canada
Act as the first level of management for a team of up to 20 direct reports consisting of front line agents
Achieve team performance objectives by directing/coaching, monitoring and appraising job results and manage performance when needed
Proven experience as a contact center supervisor or similar supervisory position
Experience in customer service for technology clients is essential
Tech savvy with experience in relevant software and tools like ticketing systems and communication (phone, chat) platforms
Knowledge of performance evaluation procedures
Business Analyst (Customer Care)-Hybrid
By Beyond Bilingual Inc. At Brampton, Ontario, Canada
Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.
Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.
Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.
3-5 years of relevant work experience
Must have Strong SAP (S4/Hana) knowledge and Service Cloud.
Superior EDI and technical skills.
Vp Customer Care Jobs
By Hays At Calgary, Alberta, Canada
Ten years of progressive senior management experience (Executive level preferred)
Knowledge of electric utility regulations in the province of Ontario as it relates to customer care management.
Superior customer relationship management skills
Strong influence, negotiation, stakeholder management and engagement skills
Fifteen years’ experience in customer care/customer service operations and/or utility operations, finance, accounting or related experience.
Manages divisional safety, performance, attendance, talent acquisition, development, succession and engagement in accordance with organizational systems and programs.
Customer Care Associate Jobs
By Nobis Inc At Greater Toronto Area, Canada
Knowledge of and passion for retail shopping trends and delivering best-in-class e-commerce experiences. Luxury experience is a bonus.
Manage monthly reports that track key metrics and action items to ensure continuous improvement in customer care.
Provide feedback to the eCommerce team and suggest website enhancements to answer FAQ and improve client experience.
Manage partners such as shipping companies regarding delivery or customer issues.
Minimum 2-3 years of relevant Customer Service experience.
Team player, flexible and able to manage multiple priorities
Customer Care Associate Jobs
By Axiom Real-Time Metrics At Mississauga, Ontario, Canada
·Track and report all inquiries within Axiom’s Customer Relationship Management System (Salesforce).
·Full Suite of benefits; Extended Health, Dental, Vision, LTD, Life Insurance.
Your core responsibilities as a Customer Care Associate will include the following.
·Work across multiple time zones and communicate with remote team members.
·Excellent verbal and written communication skills.
•Experience in the Technology, Pharma or Healthcare industries an asset.
Customer Care Agent - Sault Ste. Marie
By Allstate Canada At Sault Ste. Marie, Ontario, Canada
Post-secondary education or equivalent work experience
1-3 years’ experience in Customer Service
Strong knowledge of Allstate Products and Services
Prior experience in inside or outside sales is an asset
Employee discounts (15% on insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Customer Care Jobs
By Prairie Naturals At Coquitlam, British Columbia, Canada
Assist sales management in conveying customer needs to account managers & team
Ability to provide a high degree of major account management and control
A skilled negotiator with a knack for identifying the solutions that best address customer’s needs and articulating the value.
Knowledgeable about vitamin and herbal supplements
Strong interpersonal, written and verbal communication skills
Conduct inside sales activities, including prospecting and developing opportunities, closing sales and taking orders
Virtual Care Analyst Jobs
By Island Health - Vancouver Island Health Authority At Victoria, British Columbia, Canada
Ability to maintain knowledge of new technologies as they are introduced to the workplace.
Effective interpersonal, verbal, and written communications skills.
Demonstrated presentation, interviewing, and facilitating skills.
Working knowledge of systems analysis and design techniques.
Proficiency in MS Office Suite including: Outlook, Word, Excel, PowerPoint, Visio.
Ability to organize workload and priorities.
Customer Care Manager Jobs
By MHB Group Canada At Greater Toronto Area, Canada
On top of a respectful salary and health benefits, this firm provides
Supportive leadership focused on team and creating a great work environment
Voted one of the best employers in Ontario.
What you will get out of it
We thank all applicants in advance, but only those shortlisted will be contacted
Receptionist - Customer Care
By Best Buy Canada At Vancouver, British Columbia, Canada
Assist customers and collaborate on solutions to deliver world class customer experiences
3-4 years of experience in high volume reception on a multi-line switchboard
1+ years of Microsoft Office Suite experience
Flexible health benefits and wellness program
Training programs to build new and transferable skills
Pleasantly and professionally greet visitors and connect them with the correct employee
Manager, Customer Care Jobs
By Regal Rexnord At Langley, British Columbia, Canada
5+ years of working experience as a Customer Service Manager in a high paced company.
Excellent written and verbal communication skills.
Experience with Salesforce CRM & PowerBI preferred.
Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Establish customer satisfaction goals/KPIs and coordinate with the team to meet them on a steady basis.
Develop effective customer service procedures, policies, and standards to drive efficiency.
Customer Care Associate Jobs
By Canlan Sports At North York, Ontario, Canada
Report repair and maintenance requirements to Operations department personnel Education:
Formal training in accounting, office procedures and customer service (preferred) Abilities, Attributes and Experience:
At least one year office and customer service experience
Demonstrated computer skills, notably in Microsoft Word and Excel
Provide service and information for walk-in customers, or by phone or e-mail
Answer incoming calls responding to inquiries or directing callers to the appropriate department
Imit Analyst - Cancer Care
By Nova Scotia Health Authority At Halifax, Nova Scotia, Canada
Certification in IT Infrastructure Library (ITIL), Project Management (PMP), and/or organizational change management an asset.
1-3 years’ experience in application programming, systems analysis, business analysis or systems support an asset.
Experience and/or training with healthcare information systems and terminology an asset.
Experience in a healthcare or clinical setting an asset.
Experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset.
Strong written and verbal communication, and interpersonal skills.
East Customer Care Generalist
By Gordon Food Service At Milton, Ontario, Canada
Must have excellent attention to detail, time management and organizational skills.
Must have good customer service and time management skills.
Knowledge / Skills / Abilities
Supports Recalls Communication Management, as needed.
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
Customer Care Manager Jobs
By Bosa Properties At Vancouver, British Columbia, Canada
Oversee home-owner inspections and orientations, offering the best solution to meet customer needs according to company standards;
Five (5) years of experience with deficiency repairs;
Lead an engaged and high performing customer care team that delivers market leading customer support to our homeowners;
Build an inclusive environment that balances challenge and support for the team through coaching, accountability, and development opportunities;
Effectively collaborate and build relationships with our general contractor, development, and construction groups.
Proven ability to lead and motivate an inclusive team focused on results and learning;
Customer Care Lead Jobs
By Browns Shoes Inc. At Greater Montreal Metropolitan Area, Canada
Previous management experience is mandatory.
Manage and share several daily, weekly, and monthly reports internally.
Excellent written and spoken communication skills.
2 years minimum of experience with contact center and/or customer service.
Lead and assist a team of 25+ team members - consisting of Full time and Part time agents.
Handle any customer escalations from team.
Director Customer Care Operations
By Enbridge At North York, Ontario, Canada
Proven track record to initiate, lead process management and implement large scale change amid shifting priorities.
Lead the development and implementation of a customer focused strategy that is consistent with providing industry leading customer experience.
Ensure service delivery that is in accordance with all legislative and regulatory requirements, including the Ontario Energy Board’s service quality requirements.
University degree in a related field with 15 years or more of leadership experience in business and/or related customer care field.
Strong critical thinking and problem-solving skills.
Demonstrated experience and understanding of working with Unionized partners and collective agreements.

Are you looking for a job that allows you to make a difference in people's lives? We are looking for a Customer Care Analyst to join our team and provide exceptional customer service to our customers. As a Customer Care Analyst, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for helping people and a drive to provide exceptional customer service, this is the job for you!

Overview A Customer Care Analyst is a customer service professional who is responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. They must be able to communicate effectively with customers and have a strong understanding of customer service principles and practices. Detailed Job Description A Customer Care Analyst is responsible for providing customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing technical support. The Customer Care Analyst must be able to communicate effectively with customers and have a strong understanding of customer service principles and practices. They must also be able to troubleshoot customer issues and provide solutions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in computer applications and software
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer applications and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience troubleshooting customer issues
• Experience working in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Provide technical support to customers
• Maintain customer records and documentation
• Monitor customer service metrics and performance
• Follow up with customers to ensure satisfaction