Manager, Customer Care Jobs

Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord’s PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.
Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. Join our team to create a better tomorrow together!
THE OPPORTUNITY
For over 40 years, Thomson Power systems (a RegalRexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We are currently looking for a highly motivated Customer Care Manager who will transform our customer service team to provide a world class customer experience.
YOUR MISSION
Position Summary:
Reporting to the Automatic Transfer Switch (ATS) Business Leader, this associate will lead the Customer Care team and serve as a key member of the ATS division. This is a great opportunity for someone who is excited and energized by creating a strong efficient customer support structure within a rapidly growing organization. This is an incredible opportunity to join the Thomson Power Systems team at a very exciting moment in its journey towards achieving its full potential.
Major Responsibilities:

• Conduct in accordance with Regal vision, mission, values, initiatives, and company policies.
• Anticipate and resolve customer service issues.
• Develop effective customer service procedures, policies, and standards to drive efficiency.
• Support the business’s Policy Deployment and 80/20 initiatives.
• Maintain a professional workspace and workflow.
• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Launch a customer service case-driven hotline for the ATS business.
• Establish customer satisfaction goals/KPIs and coordinate with the team to meet them on a steady basis.
• Champions Regal Rexnord values; integrity, responsibility, diversity & inclusion, customer success, innovation with purpose, continuous improvement, performance and a passion to win, all with a sense of urgency.
• Supervising day-to-day operations in the customer service department.
• Deploy new policies and procedures as part of the Salesforce implementation.

ARE YOU THE ONE?
Required Education, Experience and Skills:

• Recognized by piers to be ambitious, energetic, organized & highly motivated.
• Ability to engage and build value-based relationships at all levels and functions within customer and Regal Rexnord organizations.
• 5+ years of working experience as a Customer Service Manager in a high paced company.
• Proven ability to mentor and develop customer service agents.
• Known for developing and implementing process improvements.
• Exceptional track record of leading their team to exceed their annual objectives and goals.
• Experience with Salesforce CRM & PowerBI preferred.
• Advance user of Microsoft Suite (Excel, PowerPoint, SharePoint, Forms)
• Enjoys working with a technical product servicing multiple industry.
• Excellent written and verbal communication skills.

OUR PURPOSE
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep ecommerce flowing. Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.
OUR IDENTITY
As part of the large Regal Rexnord family we, Thomson Power Systems, are a leading manufacturer of electrical products, controls, and systems in the Power Generation Industry. Over the last 40 years we have been growing from a small local company in British Columbia to a global organization with colleagues in Canada, USA, Mexico and India. As we are rapidly growing, we are looking for innovative, motivated, talented, and hard-working achievers to join us and to continue providing best in class products and services to our expanding customers.
OUR FAMILY
Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord’s PMC business which was completed in 2021. The headquarters for Regal Rexnord is in Beloit, WI with an executive satellite office in Rosemont, IL.
The company is comprised of four operating segments:

• Commercial Systems: (~$1.0 Billion revenues) Includes medium motors from fractional to 5HP, fans and blowers and Hermetic stator and rotor sets which are sold to commercial heating and ventilating, commercial kitchen and laundry markets. Segment headquarters is based in Grafton, WI.
• Industrial Systems: (~$600 Million revenues) Includes large motors, alternators, automatic transfer switches and switchgears which are sold to agricultural, marine, oil and gas, data centers, power generation and general industry equipment markets. Segment headquarters is based in Wausau, WI.
• Climate Solutions: (~$1.0 Billion revenues) Includes fractional HP motors, variable speed controls, and air moving solutions which are sold in the residential heating & ventilating, water heating, commercial refrigeration, and other OEM and aftermarkets. Segment headquarters is based in Fort Wayne, IN.
• Motion Control Solutions: (~2.2 Billion revenues) Constitutes products like gearing, bearings, couplings, and conveying components which are sold in a wide variety of markets including mater handling, oil & gas, beverage, and other industrial markets. Segment headquarters is based in Milwaukee, WI.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.