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Customer Care Manager Jobs

Customer Care Team Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Care Team Manager, Canada
By Allurion Technologies At Vancouver, British Columbia, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Care Team Manager, Canada
By Allurion Technologies At Toronto, Ontario, Canada
Knowledge of healthcare industry and gastric balloon offer
Flexible and agile towards new information taking, new tasks management, new relationships building
Manage team response to leads/enquiries and ensure the booking of highly qualified appointments with partner clinics
3+ years Sales/Telesales and/or Customer Service Team leadership experience
Advanced and experienced in (tele)sales and consultative selling/service role
Able to lead a team in the delivery of a high-quality end to end customer experience
Customer Care Manager I - Remote Work
By LumenEx Technologies At Canada
Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to prioritize with good time management skills
Associates Degree or equivalent education and experience.
Actively manages all service activation elements of customer orders from order entry through service “turn up.”
5+Years related experience or equivalent
Customer Care Manager - Residential Construction - Toronto
By Michael Page At Toronto, Ontario, Canada
5+ years of previous Canadian experience in a new home warranty management position A MUST
Clearly reports and communicates field conditions to management and department heads.
Provide status/concern updates to management Enforce company policy and procedures with Customer Care Team Manage and maintain the Emergency service program
Strong communication skills, internal and external - written and verbal Demonstrated ability to manage conflict and convey solutions for problem resolution
Responsibilities of this position include, but are not limited to:
Manage the warranty service program and conciliation according to set objectives for service repairs and warranty items identified form
Sr. Manager, Customer Care
By McKesson Canada At Mississauga, Ontario, Canada
Manage the team, build strong relationships, and provide ongoing feedback to strengthen the skillset and maximize the customer experience.
Degree or equivalent experience. Typically has 9+ years of professional experience and 1+ years of supervisory and/or management experience.
1 to 3 years’ experience in a leadership role
1 to 3 years’ experience in analyzing data/metrics
Good communication skills and process planning
Proficient with computer skills and Microsoft office tools
Customer Care Manager, Canada
By Allurion Technologies At Ottawa, Ontario, Canada
Experience in consultative telesales (previous experience in working within the Technology industry preferred).
Consumer centric mindset, with the ability to deliver a high-quality end-to-end customer experience.
Advanced communication and organizational skills with high attention to detail.
Additional Benefits and perks dependent on Country of residence
Able to work effectively both as a team and independently.
Empathetic and easy to build relationships of trust with potential patients.
Customer Care Service Manager
By Digreen Homes At Markham, Ontario, Canada
Arrange and manage scheduling for PDI’s and trades
Manage trades and Service Technician/handymen to ensure all deadlines are accurately met
3+ years in a Construction Care Manager role
High level of communication and customer service skills
Point of contact for new construction homeowners
Assist homeowners with their questions, concerns, or service inquiries in accordance with company policies guidelines and The Ontario Building Code
Group Product Manager - Ims And Customer Care (Toronto, On)
By SSENSE At Montreal, Quebec, Canada
Previous experience in Inventory Management system and/or Customer service platforms - either in the e-commerce, Retail or Consulting Industry
Strong stakeholder management skills and ability to lead by influence across functional teams
Experience in cross-functional collaboration with Business, Sales, Finance, Operations, and Technology teams including Data Science, Data Engineer and Developers
Communicate clearly on how each product manager and product contributes to the vision and the role they play
Coach product managers to deepen their product discovery, assess impact and measure at launch
Retain, attract and grow product managers (coach, training) and team
Sales & Customer Care Manager
By Canlan Sports At Winnipeg, Manitoba, Canada

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus ...

(Canada) Project Manager - Customer Care Launch
By PointClickCare At Canada
Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company
Manage the project budget, team resources, communications, and project plans
Previous experience with healthcare systems (EHR, EMR, Pharmacy) is a plus
Experience working closely with or directly on Professional services, Customer Success or Customer Support teams.
Experience driving data-driven process improvement
Exceptional presentation, oral, and written communication skills
Customer Care Manager Jobs
By MHB Group Canada At Greater Toronto Area, Canada
On top of a respectful salary and health benefits, this firm provides
Supportive leadership focused on team and creating a great work environment
Voted one of the best employers in Ontario.
What you will get out of it
We thank all applicants in advance, but only those shortlisted will be contacted
Care Manager Jobs
By ClickJobs.io At West Vancouver, British Columbia, Canada

Home Care Consultant Job Description Royal Duchess Elder Care Ltd., d/b/a Home Instead Objective: We are looking to expand our business. In order to achieve our goal, we are creating a new ...

Manager, Customer Care Jobs
By Regal Rexnord At Langley, British Columbia, Canada
5+ years of working experience as a Customer Service Manager in a high paced company.
Excellent written and verbal communication skills.
Experience with Salesforce CRM & PowerBI preferred.
Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Establish customer satisfaction goals/KPIs and coordinate with the team to meet them on a steady basis.
Develop effective customer service procedures, policies, and standards to drive efficiency.
Customer Care Manager Jobs
By Bosa Properties At Vancouver, British Columbia, Canada
Oversee home-owner inspections and orientations, offering the best solution to meet customer needs according to company standards;
Five (5) years of experience with deficiency repairs;
Lead an engaged and high performing customer care team that delivers market leading customer support to our homeowners;
Build an inclusive environment that balances challenge and support for the team through coaching, accountability, and development opportunities;
Effectively collaborate and build relationships with our general contractor, development, and construction groups.
Proven ability to lead and motivate an inclusive team focused on results and learning;
Customer Care Manager Jobs
By Boardwalk At Kitchener, Ontario, Canada

Responsibilities Supervise and Direct Site Staff (Landscape, Maintenance, Cleaning, Security and Customer Care Associates) Liaise with H.R. to fill job vacancies Conduct final interviews for ...

Manager, Customer Care Jobs
By Hydro One At Markham, Ontario, Canada
Experienced in building and maintaining effective teams, fostering collaboration and cooperation with internal staff and vendors
Accountable for incorporating best in class processes into program delivery such as: Customer Intelligence, Customer Satisfaction
Develop customer delivery sustainment program objectives and strategies in support of broader corporate financial and customer goals.
Work closely with service providers and Information Technology (IT) staff to facilitate required changes.
Providing leadership to subordinates so that they collaborate competently, and with full commitment with each other in pursuing the goals set:
Translating the Department's goals and objectives into a direction which guides the operation of the business communicating that direction to staff
Care Manager Jobs
By The Care Group - TCG At Abbotsford, British Columbia, Canada
Participative management style-advocate of team concept.
Superior interpersonal abilities. Ability to get along with diverse personalities, in a tactful, mature, and flexible manner.
Good reasoning abilities. Sound judgment.
Good communication skills (written & verbal English).
Requires ability to work with a minimum of supervision and excellent interpersonal, writing and presentation skills.
3-5 years gerontological nursing experience preferred.
Care Manager Jobs
By Sunrise of San Rafael At Burlington, Ontario, Canada
Competent in organizational and time management skills
Notify management of changes in condition and recommend adjustments in the level of care and service
Assist residents in life skills and other life enriching activities as indicated on their individual profile
Blends a variety of multi-sensory experiences into the resident's day
Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile
Dedication to and passion to serve seniors with excellent customer service skills

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Care Manager to join our team and help us provide exceptional customer service! As the Customer Care Manager, you will be responsible for managing the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

A Customer Care Manager is responsible for providing excellent customer service and managing customer relationships. This includes responding to customer inquiries, resolving customer complaints, and providing customer support.

What is Customer Care Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer complaints and difficult situations
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer applications

What is Customer Care Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software, databases, and tools

What is Customer Care Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Care Manager Job Experience?

• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in problem-solving and conflict resolution

What is Customer Care Manager Job Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer complaints and disputes
• Provide customer support and assistance
• Monitor customer service metrics and performance
• Develop customer service policies and procedures
• Train customer service staff on customer service best practices
• Maintain customer service records and reports