Logistic And Customer Care Specialist

We are seeking a Logistic and Customer Care Specialist to be responsible for shipping of Canadian orders and be the primary contact for Sense Arena's customers. The ecosystem of internal and external teams is spread between North America and Europe. All communication is in English.

Sense Arena Overview

SENSE ARENA is headquartered in Prague, Czech Republic, and has North American offices in Woburn, Mass, Tampa, FL, and Whitby, Ontario. Launched in 2018, Sense Arena is the world leader in virtual reality sports training and offers state-of-the-art platforms for ice hockey and tennis players. The company’s ice hockey technology is used by 40 NHL players, more than 30 professional hockey teams – including five NHL teams -- six NCAA schools, and youth hockey organizations across the globe. With more than 3,000 installations across 40 countries, more than 10,000 individual ice hockey players have utilized Sense Arena’s training and participated in more than 1.4 million drills. Sense Arena’s tennis platform was launched officially in October 2022. It is developed under the supervision of former or active Pro players - Martina Navratilova, Claudio Pistolesi, Pavel Vizner, Jack Sock, Jennifer Brady, etc. For more information, visit www.sensearena.com.

Main responsibilities:

• Shipping of the CA orders, taking care about stock and inventory.
• Assist with identifying problematic issues and concerns & help resolve them.
• Be the primary contact for Sense Arena's customer experience - answering phone, e-mail or customer questions from social media SA channels, and actively make outbound calls to customers.
• Ability to reply to technical questions about the products - hockey and tennis.
• Support our Business Development team on assigned accounts to promote high levels of customer engagement, satisfaction, and product demos.

Qualifications:

• Microsoft Office and Google Workspace proficient
• Customer service-oriented and excellent communication and problem-solving skills.
• Ability to multi-task in a fast-paced team setting in addition to working independently.
• Hockey or Tennis knowledge and network preferred.
• Excellent oral and written communication and strong attention to detail.