Hybrid Customer Care Specialist And Operations B2B Jobs

Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.

Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.

Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.

3-5 years of relevant work experience

Must have Strong SAP (S4/Hana) knowledge and Service Cloud.

Superior EDI and technical skills.

Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.

Full Benefits on the first day of employment includes dental; health and HCSA but no pension plan.

Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department.

3-5 years of relevant work experience

Must have Strong SAP (S4/Hana) knowledge and Service Cloud.

Superior EDI and technical skills.

Strong leadership and team management abilities, with experience in mentoring and developing high-performing teams.

What are the responsibilities of the Operations Manager role?

What skills and attributes do I need for the Operations Manager role?

Oversee and manage day-to-day operations, ensuring smooth workflows, resource allocation, and timely completion of all tasks and projects

Present the company's services and capabilities to external customers, maintaining strong relationships with key external stakeholders.

Exceptional interpersonal and communication skills

3+ years of Commercial operations experience in sales, marketing, product management, customer service or other related commercial roles

5+ years of Commercial operations experience in sales, marketing, product management, customer service or other related commercial roles

Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect commercial process quality, prioritize, and implement opportunities.

Sales Tools/Customer Relationship Management (Salesforce.com) (30%)

Data Management & Analysis (30%)

Full benefits including a performance-based bonus, medical & dental, and RPP (we match!) and RRSP that start day 1!

Assess clients' financial situations and provide guidance on debt management and budgeting

Opportunity to make a difference in people's lives by helping them with their finances

Competitive salary and benefits package

Comprehensive training and supportive work environment

Opportunities for career growth and development within the organization

Chance to work with a diverse and dedicated team

Strong analytical and decision-making skills, ability to develop innovative and flexible analysis for management review.

Forecast management - responsible for keeping all stakeholders up to date with forecast changes and holding customer accountable to commitments

University Degree in Business Administration/Marketing or equivalent experience

2-5 years’ experience in CPG Sales or Marketing.

Dynamic personality to manage different business cultures and business partners

Team oriented with strong presentation skills

Minimum of 4-6 years experience in program and people management

Collaborate with Training Managers on strategies, professional development, and training sessions to optimize coach knowledge.

Experience in education, in-school programming, and/or enrichment programs for TK-6th grade

Strong program and people management,

Oversee the team of Regional Managers and Site Success Managers

Ensure Regional Managers and coaches are trained on how to implement Elevo's curriculum and how to manage large groups of students.

You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.

You have participated in an employee group benefits plan as a plan member at a prior employer

You will get competitive benefits and group RRSP plans.

You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.

You contribute to solutions and add to the team functions.

You provide elevated support for all client inquiries.

As a self-starter, you’re able to work independently in a remote/work-from-home environment

Coordinate with internal stakeholders to schedule any required kick-off, qualification, information gathering, scope, or proposal review meetings.

Simultaneously manage multiple RFP response projects within tight timelines.

Update our knowledge base in an always-on manner to support future responses.

You have 2-3 years of work experience in the B2B digital/social marketing field (agency experience preferred)

You have excellent interpersonal, team, and written and verbal communication skills

5 – 7 years’ experience in supply chain management.

University Graduate with a specialization in Business, Supply Chain Management or a related discipline is preferred.

The qualifications and experience we like to see:

Improve customer experience on any fulfillment related inquires.

Manage various projects to ensure key deadlines are met and high priority issues are resolved.

Exposure or experience with international logistics and or hard product development is a strong plus.

Customer service-oriented and excellent communication and problem-solving skills.

Hockey or Tennis knowledge and network preferred.

Assist with identifying problematic issues and concerns & help resolve them.

Shipping of the CA orders, taking care about stock and inventory.

Ability to reply to technical questions about the products - hockey and tennis.

Support our Business Development team on assigned accounts to promote high levels of customer engagement, satisfaction, and product demos.

1-2 years of relevant experience in project management, operations or other related field, preferably in a retail environment

Exceptional organization and time management skills, with high attention to detail

Coordinate and support the management and flow of critical information and data associated with relevant projects and work streams

Knowledge of Microsoft Office tools, including PowerPoint and Excel

Excellent verbal, written and interpersonal communication skills

Schedule, coordinate and support in facilitation of cross-functional workshops to build new strategies, processes and tools