Sales Support Specialist, New Hotel Openings

Reports To

Corporate Business Development Manager

Location

Mississauga, ON

Type

Full-Time Permanent

Closing Date

Sept 29, 2023

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role

The NHOP (New Hotel Opening) Specialist works as part of a team with the Corporate Business Development Manager and is responsible for to identify and securing all NHOPS within a fiscal year using STR (Smith Travel Report) reports and existing relationships with Management Groups and Chains in combination with field level intelligence from the Territory Managers. Drive the sales per door of all NHOPS to $1500 minimum and become the industry leading provider in OS&E (Operating Supplies & Equipment) products.

Role Responsibilities

• Travel to NHOP openings to assist.
• Maintain spreadsheets, statistical reporting as developed and standardized to support New Hotel Opening Orders.
• Develop in depth knowledge of core products, and brand standards.
• Maintain weekly shipping and sales report.
• Prepare and maintain NHOP templates/quotations. Break orders down by floor. Monitor order status. Prepare room distribution lists for delivery. Update NHOP Manager on order status.
• Work closely with TM (Territory Managers) on the NHOP process.
• Perform other duties as assigned.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Support Opening Order DC, including but not limited to coordination of Inbound Freight, system management of all transactions.
• Build relationships with new and existing customers.
• Investigate delivery issues with Carriers, shortages reported by customers, any issue relative to a New Hotel Opening Order.
• Participates in the achievement of company financial and strategic objectives by effectively and profitably Assisting the NHOP Manager in managing the NHOP and Conversion segment of our business. Assist the NHOP Manager by providing the following data reporting: capture rate, $ per door, lost business, etc.
• Work effectively with internal departments such as Customer Service, Corporate Accounts, Credit etc.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Hotel Opening Orders – Coordinate information and planning for Hotel Opening Orders between Corporate Accounts, the Distribution Centers shipping the orders, the customer and the carrier to execute a smooth delivery to the property.

Qualifications/Skills/Job Requirements (About You)

• Ability to build working relationships with internal business partners, vendors and customers.
• Broad knowledge of the business and program/process implementation techniques is required.
• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary. Ability to write reports and business correspondence and effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.
• Maintain safe and healthy work environment.
• Proficient use of forecasting applications and MS Office (Word, Excel, PowerPoint, Access and Outlook). PeopleSoft, High Jump.
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
• Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities and customer requirements are covered when absent. Arrives at meetings and appointments on time.
• Min. of 3 years relevant experience in sales with a proven track record of growing profitable business.
• Detail Oriented – Attention to details and accuracy.
• A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively and able to work independently.
• Intermediate proficiency in Microsoft Office and Adobe PDF files
• Excellent customer service skills
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
• Ability to add, subtract, multiply and divide in all units of measure; compute rate, ratio and percent; uses whole numbers, common fractions and decimals; demonstrates general understanding of inventory/finance terminology and concepts.
• Post-secondary education in related field preferred, equivalent work experience will be considered.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

• Company Pension Plan
• Employee and Family Assistance
• Voluntary Optional Insurance
• Parental Leave Plan
• Maple Virtual Care
• Life Insurance
• Unlimited on-line learning
• Preferred vendor discounts
• Group RRSP & TFSA
• Short-Term and Long-Term Disability
• Sysco product discounts
• Stock Purchase Plan
• Colleague Resource Groups

(*benefits may vary based on location or bargaining unit)