Customer Care Generalist Co-Op

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

Essential Functions

• Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service
• Performs other duties as assigned.
• Supports Recalls Communication Management, as needed.
• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
• Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed
• May mentor new Customer Care Generalists and attend ongoing training sessions

Knowledge / Skills / Abilities

• Must have excellent attention to detail, time management and organizational skills.
• Must have good customer service and time management skills.
• Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.
• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices
• Ability to perform 10-key data entry
• Ability to demonstrate understanding of Foodservice industry and operations
• Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.