Care Coordinator - Temporary

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Establish a helping relationship with patients and their families
• Link patients with service providers
• Coordinate and monitor care plan delivery
• Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
• In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans

What must you have?

• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
• Proficient in a Windows environment
• College of Physiotherapists of Ontario
• Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
• 1+ years of recent experience in community health or a related field
• Knowledge of the health care delivery system and community resources
• College of Dietitians of Ontario
• Ontario College of Social Workers and Social Service Workers
• College of Occupational Therapists of Ontario
• Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
• Established ability to accurately complete required documentation, reports and forms
• A valid driver’s licence and access to a reliable vehicle
• College of Audiologists and Speech Language Pathologists of Ontario
• College of Nurses of Ontario
• Membership, in good standing, with the applicable regulatory body

What would give you the edge?

• Ability to speak French or another second language
• Case management experience or recent related community experience
• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Membership in a world class defined benefit pension plan
• Valuable development opportunities

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Position Summary

To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.

Shift Requirements

Days and hours may require flexibility. The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement. Ability to work outside normal business hours is required.

SALARY RANGE

As per the collective agreement.

Primary Responsibilities

• Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients.
• Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters.
• Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed.
• Provides administrative support to facilitate the provision of patient services.
• Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator.
• Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.

Skills And Qualifications

• Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset.
• Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar.
• Maintain confidentiality, exercise good judgment and discretion.
• Ability to manage frequent changes within a team environment.
• Ability to work independently and accurately in the presence of frequent interruptions.
• Bilingualism (English/French) considered an asset.
• Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma.
• 2 years’ related experience. Experience in a healthcare environment would be a definite asset.
• Regular attendance at work is required.
• Excellent organization and prioritization skills to ensure data is entered accurately.

Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.