Warehouse Scout & Customer Liaison

About Us

Placeholder (www.placeholder.com) is a digital marketplace for industrial real estate. We help companies monetize and access underutilized warehouse space at a time when e-commerce and supply chain changes are creating more need than ever before for flexible space.

We are an early-stage start-up led by a team from Uber, McKinsey, and a diverse set of other industries and notable companies. We are backed by world-class venture investors, have launched in cities across Canada and USA, and are growing to new cities across the globe.

We are looking to add to our team and are searching for full-time Warehouse Scout & Customer Liaison across the GTA. You will play a key role in working with landlords to onboard and verify their property details on our website in addition to overseeing visits between tenants and landlords. You will be able to answer any questions they may have and will quickly relay important information back to the sales or operations team. This role is also expected to build relationships with customers and equip them with market data to make the best decisions based on their requirements.

Landlords and tenants work with us predominantly online and this is a crucial role as you will be the face that landlords and tenants associate with our company. We are looking for someone who has excellent interpersonal skills, confident, strong verbal communication skills, and comfortable using technology.

Summary of Tasks:

• Learn warehouse vocabulary and typical industries that prospective tenants may work in and their needs (e.g. ceiling height, door clearance, power requirements)
• Travel to warehouse locations daily across the GTA to verify new properties, and confirm property details through our internal tools
• Communicate proactively with our operations team on how visits went, relay quickly any issues or interest in proceeding with an offer
• Speak up and share feedback on how processes can be improved to achieve our goals – we're a start-up and looking for someone to provide insight into how we can do things better and more efficiently
• Perform other duties as requested
• Work closely with our sales team to identify top quality landlords and tenants

Requirements & Skills:

• Strong communication and interpersonal skills, punctual
• Functional understanding of Google tools (Calendar, Mail, Docs, Maps)
• Warehouse knowledge is not a requirement but is considered a bonus
• Drivers license, registered vehicle, and comfortable driving across GTA, as well as familiarity with the area
• Ability to quickly learn technology platforms (Slack, Internal Tooling)
• At least one year of customer service experience (restaurant, real estate, sales)
• Full-time availability (8am - 5pm) for 1 year

Compensation:

• Unlimited Vacation
• Commission
• Mileage
• Competitive salary and company Equity