Director, Talent Acquisition Transformation And Intelligence

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid

The primary goal of the Global Talent Acquisition (TA) Operations team is to create meaningful experiences for both candidates and recruiters. The team focuses on understanding the unique requirements of candidates and strives to offer simple solutions to complex processes to help make lives easier. Through the provision of tailored and curated experiences during critical moments, the team helps to make every day better.
Reporting to the AVP, Global Talent Acquisition Operations, the Director, Talent Acquisition Transformation & Intelligence, will play a critical role in driving positive change and innovative talent acquisition technology solutions focused on modernizing our approach within the talent acquisition function.
Key Accountabilities
Strategic Implementation:
You will inform and execute against the Talent Acquisition strategy through the analysis, interpretation, and delivery of key projects related to technology enhancements and process improvements.
Talent Insights And Data Intelligence
Because you are both business-oriented and technically-savvy, you’re able to explain data findings and translate insights and recommendations into the language of the business. You collaborate and build partnerships across Human Resources (HR) as well as IT, Advanced Analytics, Strategy, Finance and other areas of the business. You’re able to use available technology (Workday, PowerBi, Viva Insights, etc.) to help your team and HR answer key business questions that deliver strategic value at the right time and cost.
What You’ll Do

• Apply design thinking and human centered design practices and principles when designing colleague experiences.
• Advance the understanding and use of advanced analytical techniques and data literacy across the TA function.
• Design, develop, and maintain business intelligence solutions (dashboard & interactive reporting tools) to empower end-users to be self-reliant. Optimizes and automates the process used in creating monthly, quarterly reports.
• Identify and deliver innovation and improvements (process, systems, tools, routines etc.) to deliver exceptional end to end experiences and increase efficiency and effectiveness in our day-to-day TA operations.
• Design and implement reporting strategies and products to enable better data-driven decision making and investments.
• Guide and help drive our TA technology and process transformation initiatives, globally.
• Lead advanced insights work by applying expertise in data modelling, data visualization, and quantitative analysis, to see beyond the numbers and help inform, influence, support, and execute our people decisions. Focused attention will be on hypothesis exploration and answering business questions that drive better people and business outcomes.
• Use data to provide insights, creating executive-ready summary presentations that tell a compelling story, including recommendations for action.
• Work with global project and stakeholder groups across different time zones while maintaining positive relationships with colleagues across HR Centre of Expertise (CoE) partners.
• Manage talent analytics and data for Talent Acquisition (TA). This includes producing quarterly reporting and scorecards, combining data from multiple sources, and providing responses for TA support and audit activities including regular completion of RFP and consultant questionnaires.
• Leverage Microsoft Power BI to build and develop a consumer grade analytics interaction layer.
• Act as an internal advisor by understanding business needs, scoping data requests, synthesizing insights, and recommending solutions to our clients in collaboration with other members of the people analytics team and our partners.
• Drive forward product enhancement and enablement within our HRIS platform – Workday – and integration of other people systems and technology to enable better data integrity, reporting, and insights.
• Leverage deep expertise in people systems, technology, and analytics to advise and support leaders to identify, measure, and monitor improvements on key people initiatives.
• Design and implement dashboards and reporting that present data in a relevant, meaningful, and actionable framework for leadership.

• Ensure adherence to quality standards and HR data privacy policy.
• Creating a quarterly executive dashboard on progress.
• Support the Global Head of TA which may include:
• Preparing summary presentations for review with our Executive Leadership Team (ELT).
• Helping to prepare for speaking engagements, drafting communications, and developing agendas for key HR/TA management routines.
• Documenting and tracking progress quarterly against our annual HR/TA priorities.

We Are Looking For Someone With

• Talent Acquisition professional (preferably within Operations)
• At least 5+ years of hands-on experiences on developing BI solutions preferably with Power BI.
• 7+ years of experience working in one or more of the following as a/an:
• Deep knowledge of enterprise-wide HR Technology optimization and or deployments in the space of Talent Acquisition, Talent Management, Learning and/or Core HR.
• HR Generalist
• People Analytics professional at a fast-growing and innovative company or related experience
• Business transformation project specialist/lead focused on strategy and/or deployment, supporting global, large-scale initiatives

• People leadership responsibilities for a small team.
• Strong communication skills (both written and verbal), including ability to deliver compelling client presentations.
• Strong understanding of HRIS, Learning and Recruiting cloud technologies (ie ATS, Labour Market Insights, CRM, LXP, LMS, Interview/Video Technologies, Chatbot etc).
• Experience leveraging SQL, DAX, Python, R language, and BI tools to develop meaning.
• Data modeling
• Strong understanding and proficiency in the following:
• Excellent analytical thinking for translating data into informative visuals and reports.
• ETL Design and Development
• Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, have excellent time management, and take initiative to drive projects.
• Data visualization
• Intermediate to advanced expertise with relational databases such as MS SQL, MS Access, Enterprise Data Lake.
• Proven experience redesigning processes using Human Centered and/or LEAN design principles.
• Adept in developing, publishing and scheduling Power BI reports.
• Data lineage, integrity, and validation
• Intermediate to advanced level in MS Excel (including PowerPivot).
• Data quality and clean up
• Ability to lead clients from discovery through execution with demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery.
• Experience producing project documentation (e.g., project plans, project charters, communications plans, deployment plans).
• Report development
• Flexibility to attend and participate in conference calls that are convenient for stakeholders in both North America and Asia.
• Expertise in using advance level calculations on the data set.

Nice To Have Skills And Experience

• Human centered design certification, an asset
• CHRP/CHRL or PMP Certification an asset
• Bachelor's Degree, ideally in an HR or IT discipline

What motivates you?

• You obsess about opportunities to improve the candidate and recruiter experience, advocating for the technology that enables them to do their best 
• You thrive when collaborating and building partnerships with key internal and external stakeholders 
• You share your humanity in an open and inclusive environment that celebrates diverse opinions 
• You are passionate about technology and thrive in environments where you are encouraged to think “art of the possible” and designing solutions with the employee experience in mind. 

What can we offer you? 

• Professional development and leadership opportunities 
• Flexible work policies and strong work-life balance 
• A competitive salary and benefits packages 
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills 
• A focus on growing your career path with us 

Our Commitment To You

• Championing Corporate Citizenship  We build a business that benefits all stakeholders and has a positive social and environmental impact. 
• Values-first culture  We lead with our Values every day and bring them to life together. 
• Boundless opportunity  We create opportunities to learn and grow at every stage of your career. 
• Continuous innovation  We invite you to help redefine the future of financial services. 
• Delivering the promise of Diversity, Equity, and Inclusion  We foster an inclusive workplace where everyone thrives. 

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$100,500.00 CAD - $180,900.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.