Director -Transformation Management Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

This position will guide the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across functional areas and departments to ensure strategic objectives achieve intended outcomes. The overall program and associated projects span across financial advice and impacts all major functional areas including sales teams, operations, technology, finance, etc. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role: No Essential Responsibilities

Individual Responsibilities

Program Execution

• Lead and monitor program financials
• Partner with leaders across the BU to ensure strategic program goals are translated to measurable action plans; communicate and drive action plans balancing resource and funding capacity constraints
• Ensure financial objectives are met through the active forecasting of requirements; preparing of annual budgets; scheduling expenditures; analyzing variances and initiating corrective actions
• As vital, investigate into specific initiatives/outcomes to remove roadblocks and solve emerging issues (may include facilitation of workshops, analysis of outside partnerships, resource planning, financial management etc.)
• Lead program management activities such as achievement and impact planning, progress reviews and approvals, ongoing communications, budget planning and management
• Serve as a thought partner to senior leadership and business partners; drive a client experience focus throughout all programs and challenge teams to innovate beyond current business norms
• Communicate/present consolidated key insights to Program Sponsors and Senior Management audiences/collaborators that assist in the understanding of overall health and performance of the program, and any required actions or decisions
• Lead all aspects of all elements of the strategic program, ensure a complete solution is delivered which considers the evolution of roles, process, technology, and data; partner with change management resources to drive business readiness across the organization
• Drive the strategic initiative(s) fundamental to the success of the business unit (“BU”) strategy in partnership with business sponsors and teams; ensure business benefits are realized within set paraments of time, budget, etc.
• Develop, empower, mentor and challenge project teams and value streams (indirect reports)
• Identify and negotiate resources across business units
• Develop and lead a coordinated plan for the program, ensuring key program metrics and success criteria are developed and achieved for each project within the assigned program
• Be the primary point of escalation and solutioning for project teams, value streams etc. within assigned program; liaise with business teams, leadership etc. to quickly resolve issues
• Act as a change agent to build awareness/vision

Collaborator Management

• Engage teams in visible discussions around progress against assigned program; ensure awareness and understanding via strong relationships enabled by trust
• Partner closely with Finance professionals to ensure program financials align with targets
• Partner and collaborate across business and functional teams at all levels

Job Requirements

• Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management
• Highly self-directed and comfortable thinking through disparate processes, systems, solutions, and areas to leverage enterprise linkages to support successful change
• Bachelor’s degree in Business Administration, Economics, or equivalent
• PMP and/or CSM preferred Decision Authorities:
• Leading and influencing cross-functional teams and resources
• Excellent customer focus and commitment to quality while still meeting deadlines
• Excellent critical thinking and problem-solving skills to form practical plans. Shown experience as a creative and innovative problem solver with the ability to challenge the status quo to drive significant change
• Ability to influence without direct authority, and highly effective negotiation and teamwork skills; shown success in building and being a great partner
• Shown experience working with cross-functional agile teams and projects
• Prioritizing and management of financial plans associated with programs
• Prioritizing and driving risk and issue resolution
• Shown ability to probe for understanding of risks and issues to ensure visibility and supports achievement of business objectives
• Prioritizing and reprioritizing program and project deliverables aligned with business unit goals
• Prioritizing and reprioritizing work deliverables
• Strong ability to presents sophisticated ideas clearly, with an ability to lead the complexities of driving significant change and influence individuals across business boundaries to achieve objectives
• Shown experience driving innovation within well-established organizations looking to move to the next level of success
• 10+ years of program management experience
• Strong financial competence, with an ability to understand key metrics and their relation to business drivers
• Shown experience leading sophisticated, multi-year programs within the financial services industry ideally in Canadian Financial Advisor area

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$100,500.00 CAD - $180,900.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.