Avp, Digital Transformation Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Key Accountabilities

• Facilitates effort to communicate our industry-leading digital customer journey to investors, advisors, senior executives, and employees.
• Owns and establishes the appropriate governance model for the Digital Customer Standards, which guide for best practices and behaviors, to ensure all new digital customer experiences adhere and evolve over time.
• Monitors the competitive landscape across various industries and shares insights within the organization as well as continuously assessing the organization’s digital efforts against industry trends (using industry benchmarks).
• Proactively leans-in, where necessary, to support segment efforts to deliver on their digital customer leader roadmaps.
• Champion the DCL Dashboard, which measures our progress against our DCL journey, and VOICE platform, which generates valuable customer insights across channel, segments, and touchpoints; leans-in with segments to drive action that deliver meaningful outcomes.
• Collaborate with segment DCL leaders to ensure ‘digital first’ becomes part of our culture in terms of decision making, metrics and reporting, and resource allocation.
• Be a change agent and establish appropriate vehicles (e.g., tools, processes, culture) to deploy digital foundational capabilities to drive adoption/engagement globally.

Leadership Capabilities

• Put Customers First - Puts serving customers at the heart of everything the organization does: Understands their needs, creates distinctive value, and builds meaningful relationships.
• Inspire & Influence - Leads through influence (not just authority): Builds powerful relationships; fosters collaborative partnerships across the entity. Helps others find meaning and purpose in their work, inspires through energetic engagement.
• Player-Coach -leans-in and/or rolls-up sleeves when required to help teams with their work, to accelerate and overcome obstacles.
• Build Talent & Teams - Builds and harnesses highly talented, diverse teams: Coaches and develops others, understands team dynamics, and strengthens the overall capability of the organization.
• Collaborative -Builds trusted relationships and works effectively across the organization at all levels, creating “followership” across the organization.
• Drive for Results - Coordinates execution by setting appropriate pace. Evokes ownership and accountability, streamlines process/structure, reallocates resources quickly and flexibly.
• Thought Leadership - Creates environments that encourage experimentation and where people feel safe to share ideas freely. Drives innovation through collaboration, scales and invests in new ideas.

Agility & Potential

• Adaptability – Builds strong interpersonal connection through authenticity and empathy, while demonstrating the ability to transform themselves over time.
• Learning– Seeks out, absorbs, and leverages new learning and insight both about the external environment and about their own leadership approach.
• Foresight – Solves problems by thinking ahead, reframing the issue, and quickly cutting through complexity to the key success levers. Seeks win-win, nuanced solutions that enable big picture thinking with a focus on the details.
• Resilience - Takes ownership in overcoming setbacks and failure, guided by integrity and a deep sense of purpose, enabled by sustainable energy and optimism.

Qualifications/ Competencies And Experience

• Previous success leading business, product, process and/or cultural transformation.
• Successful track record in digital transformation.
• A track record of progressing new ideas, products, processes, and strategies across a highly matrixed, global organization.
• Tech-savvy and future focused. Able to assess new concepts and technologies and determine which would be transformative for the organization.
• 10+ years of experience in large, complex organizations at the executive level.
• Considered an expert in stakeholder management with a proven track record of driving results through influence, negotiation, stakeholder awareness, critical thinking, and relationship management.
• Deep understanding of digital trends and emerging technology solutions.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$120,400.00 CAD - $223,700.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.