Remote Call Center Representative (British Columbia) ($15.65 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

LOCATION

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$15.65 / hour

Benefits & Perks

REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Phone Interview

Position Overview

Hiring Company is looking for British Columbia work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services.

All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, Hiring Company will provide it. You will need a home broadband connection.

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

• Ensure first call resolution through problems solving and effective call handling
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Recognize sales opportunity and apply sales skills to upgrade
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

Hiring Company provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Highly reliable with the ability to maintain regular attendance and punctuality
• High school diploma or equivalent
• Must be 18 years of age or older
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• Basic understanding of Windows operating system
• Ability to multi-task, stay focused and self manage
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus

CONDITIONS OF EMPLOYMENT

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
• Must be authorized to work in their country of residence (The United States or Canada)

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tab