Call Center Representative Jobs

Title: Bilingual CSR

Location: Halifax Nova Scotia CAN B3L 4G6

Duration: 6 Months (With possible extension no guarantee)

Work hours – Hours per Day 7.5 & Hours per Week 37.5

PLS ONLY APPLY IF YOU ARE FLUENT IN ENGLISH AND LOCAL TO HALIFAX, NS TO AVOID ANY REJECTIONS FROM THE HIRING MANAGER.

Description:

· The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

· In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office.

· An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.

· Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 9:00am - 9:00pm AST Monday - Friday). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.

· Please also state on the resume where the candidate resides.

· Please ensure to state on the summary portion of the candidate's resume if they are able to work hybrid or only remote.

· Please also state on the resume where the candidate resides

· This job req is for the Group Benefits department.

· Training will be approximately 4 to 5 weeks, from Monday through Friday, 9:00 a.m. to 5:00 p.m. AST time.

· After training, it will be a rotational shift, between 9:00 a.m. to 9:00 p.m. AST, Monday through Friday. No weekends! Minimum 3 weeks advance notice regarding assigned work shifts.

· Seeking candidates with a minimum 6 months work experience in a call center environment.

· Open to candidates that have had previous customer service experience in other industries( technology retail, computer savvy, multi-tasking, great attention to detail, ability to articulate clearly and demonstrate empathy and patience with customers.

· With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

· You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.

· A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.

· You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.

· A solution driven mindset, problem solving and decision-making skills.

· You are confident in your ability to learn and apply information quickly.

· You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.

· Reliable and accountable for meeting your key performance indicators.

· Previous customer service experience in a contact center, retail environment or service industry.

· Previous experience in a contact center environment would be considered a tremendous asset.