Call Center Sales Manager Jobs

Basic computer and data entry skills

Experience being a call center agent or similar retail experience

Experience running a call center is a plus

2 years of CSR experience is a plus

invests in our team and offers real opportunities for career growth

Ability to be on the phone 8 hours a day as well as make some cold calls

Proficient knowledge of Salesforce and CPQ, deal flow experience strongly preferred.

Understand end-to-end processes across the deal flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.

Must be a strong communicator, both written and spoken, and demonstrate exceptional active listening skills.

Adept at learning new skills to maximize tools, processes, and infrastructure in pursuit of objectives

Employee-led diversity and inclusion networks that build community and provide education and advocacy

Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.

100% Work From Home Position

Employer sponsored benefits - HEALTH + DENTAL + VISION (We’ve got you covered!)

Manage call flows and provide first-call resolution

A sales-oriented individual with at least 1 year of sales experience and can reach aggressive sales targets

At least 6 months of customer service experience, in any field

Call Center experience is considered an asset

If no direct management experience, you must be able to prove leadership skills

Experience with managing remote/inside sales teams

Manage Sales hygiene and development of sales acumen across the sales team

Provide individual coaching through regular one-on-one meetings with your reps to develop sales skills and help them with career development

Manage pipeline and revenue forecasting on a regional level

At least 5 years of selling experience as a top-performing sales rep

Detailed orientated with good time management and organizational skills.

To provide operational and administrative support and quality standards to the Retail Banking and Wealth Management business.

At least 2-3 years of customer service experience.

Strong communication (verbal and written), customer service and interpersonal skills.

Some experience with conflict resolution required.

Good to have small business banking experience.

Work with vendor management to negotiate favourable service level agreements with third-party partners

Experience managing department finances to ensure all operations are within budget.

Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment

Excellent partner management and political awareness

Call Center Manager, Infrastructure - Hybrid (Contract Position)

Outstanding Experience of large scale delivery

Minimum 5 years of experience in IT project management.

Hourly rate: $70-85/hour (based on experience and qualifications)

Facilitate user adoption and change management strategies to ensure seamless integration and acceptance of new technologies.

Strong knowledge and experience with Salesforce implementation is an asset.

Solid understanding of change management principles and techniques.

Proficient in project management software and tools..

Project Management Designation/Certification is an asset.

Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, BRD, WBS, Budget, etc.).

Learn and apply agile project management methodologies, as required.

Provide regular updates on project status, including risks and risk management approach to senior management.

Create and / or collaborate with IT PM process mapping and targeted customer experience.

Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.

3-5 years of experience call centre management experience.

Superior relationship management practices with internal and external customers.

QSR or retail experience preferred but not mandatory.

Post-secondary education (college or university) is preferred.

Superior MS Office skills (Word/Excel/PowerPoint/Outlook).

Positive customer-focused attitude, excellent organizational skills and attention to detail.