It Service Desk Analyst - Urgent Role

We are searching for a motivated IT Service Desk Analyst to join our vibrant team at Raise in Ontario.
Growing your career as a Full Time IT Service Desk Analyst is an incredible opportunity to develop relevant skills.
If you are strong in planning, cooperation and have the right personality for the job, then apply for the position of IT Service Desk Analyst at Raise today!
Description
IT Service Desk Analyst* Brampton, ON – (office)* Permanent fulltime position* Excellent opportunity with one of a North American leading provider of refrigerated transporthardware, equipment ( ,service and support ( .* Competitive wages, performance bonus, on-call rotation paid, standard benefits package (health, dental, visual care insurance), vacation, RRSP matched.Who are you?You are an experienced IT Service Desk Analyst who is curious, creative, likes to learn, and can work independently in a fast-paced environment. You thrive in a “can do” environment and enjoy a client facing role to support a company’s technology platforms.Who is the employer?Raise ( has partnered with our client, a Canadian company with over 25 years of success in the sales and service of refrigerated transport equipment. The client is seeking to hire an IT service desk support professional with at least 2-5 years of experience at their Brampton location to support their growing business.What you will be doingAs their new IT Service Desk Analyst, you will be reporting to the IT Manager, working in the office environment, and be responsible for maintaining the company's IT network, desktops, laptops, servers and security systems. You will be accountable for user issues daily.Practically speaking you will:* Serve as the point of contact to our users in the organization as it relates to IT related requests and resolutions.* Utilize a ticketing system to track and resolve issues, escalating where necessary.* Be required to work with iPhones, desktops, laptops, tablets, servers, printers, TV’s, shop clocks, Avaya phones, security systems, and our network.* Be accountable for user issues daily and must possess strong communication skills, both written and verbal.* Demonstrate strong organization skills which are extremely important in this fast paced, growing company.The Details* This is a full-time permanent position out of HQ in Brampton on a full-time regular basis to work full-time core hours and be available for on-call emergency and troubleshooting on a rotational basis with incentive pay (Support Calls on emergency basis). Working out of HQ in multiple locations in Ontario will require on-site visits (very infrequent) if/ as needed.* The client provided competitive wages, performance bonus, on-call rotation paid, standard benefits package (health, dental, visual care insurance), vacation, RRSP matched.Qualifications* Associate degree in computer technology and/or related field.* Certifications such as MCP, A+ preferred.* Two (2) to five (5) years of prior experience providing IT support.* The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.* Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.* Knowledge of scripting in either Batch, PowerShell, or any other programming language is an asset.* An understanding of cloud technologies such as Office 365, Azure is an asset.* Able to assist with projects and assignment as needed.* Proficient in working in a fast-paced environment and multi-tasking to meet deadlines.* Valid Driver’s LicenseHow to Apply:We value diversity and inclusion and encourage all qualified people to apply. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.At Ian Martin/Raise, we connect people with meaningful work. We work with people like you for similar technical roles. If you apply, be sure to create a profile with us. That way, great technical jobs will come to you before they even get to the job boards.
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Raise
Benefits of working as a IT Service Desk Analyst in Ontario:

• Attractive package
• Learning opportunities
• Company offers career progression opportunities