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Senior It Service Desk Specialist Jobs

It-03 Team Leader, Service Desk | Chef D’équipe It-03, Bureau De Service
By Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada At Ottawa, Ontario, Canada
Significant experience in analyzing IT issues and providing recommendations or solutions to staff or supervisor/manager
Experience in coordinating special tasks or deliverables in an IT Service Desk environment
Experience leading or participating in IT projects
Experience supervising a team in a IT Service Desk environment including coordinating and evaluating the work of staff
Experience with evergreen planning, procurement, distribution and asset tracking of end-user IT hardware and software
Expérience dans la coordination de tâches spéciales ou de produits livrables dans un environnement de bureau de services de la TI
It Support Desk Specialist
By SearchLabs At Toronto, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, SonicWALL and Citrix certifications would be considered a strong asset
Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
It - Service Desk Analyst [Owens Macfadyen Group]
By CareerBeacon At Moncton, New Brunswick, Canada
Follow all standard operating procedures through the effective use of knowledge management.
Communicate with customers at all levels of technical and non-technical skills sets.
Excellent communication skills, both verbal and written.
Excellent analytical and problem-solving abilities.
Ability to manage effective relationships with end users and 3rd parties.
2 to 3 years service desk experience, and the aspiration to grow into a senior technical role.
Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
It Service Desk Specialist
By SearchLabs At North York, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, Citrix and SonicWALL certifications would be considered a strong asset
It Service Desk Analyst - Remote
By Talentify.io At Canada
Experience with IT service management systems
Excellent communication, problem-solving, and time management skills
Document all request details and incident troubleshooting in the ticket management system
Intermediate to advanced knowledge of IT tools including Windows 10, Active Directory, Remote Desktop, Office 365, and Google Chrome
Additional certifications such as ITIL Foundations Certification and ComTIA IT Fundamentals are an asset
Benefits Of Working At The Home Office
Service Desk Specialist Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Analyst, It Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with Point of Sale hardware, software and menu management support i.e. IBM, Micros etc.
Experience with Call Tracking Software such as HEAT or Zendesk and communications software such as RemoteWare
Update the Recipe Unlimited knowledge base
Experienced with Microsoft Windows and Google Workspace
Knowledge of computer architecture and networking
Excellent listening and verbal communication skills
It Service Specialist (Service Desk Support)
By S&C Electric Company At Toronto, Ontario, Canada
Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C. 
S&C Offers a Competitive Package Of Pay And Benefits, Including
Excellent inter-personal skills especially in oral and written communications. 
Flexible Benefit Options, medical 100% paid by S&C
The responsibilities of this position include, but are not limited to, the following: 
Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation. 
It Service Desk Analyst - Urgent Role
By Raise At Greater Toronto Area, Canada

Company offers career progression opportunities

Senior It Restoration Specialist
By CyberClan At Canada
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
Are you a knowledge seeker always looking for the next new skill and insight?
In-depth knowledge and experience administering hypervisors.
We offer fully paid benefits, wellness leave programs & Birthday Leave!
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
It Service Desk Manager
By Canadian Blood Services At Brampton, Ontario, Canada
Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.
Present updates on issues, recommendations and service levels to the IT management team on a regular basis.
Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.
Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.
An equivalent combination of education, training and experience may be considered.
Experience in providing prompt, professional IT Services in a time sensitive environment.
Service Desk Specialist Jobs
By Randstad Canada At Toronto, Ontario, Canada
Help desk experience - 2-3Y+
Excellent communication and interpersonal skills - 2-4Y+
Reports to: Manager, IT Infrastructure Services
 One to three years’ experience working in a help desk role
 Experience supporting Microsoft operating systems and applications
 Excellent written and oral communication skills
It Service Desk - 3 Months Contract
By Hays At Vancouver, British Columbia, Canada
ITIL certification – nice to have
IT service desk - 3 Months contract
What will you do :
Diploma or Degree in IT (or working towards one…must have at least 2 years of IT courses)
It Service Desk Technician (Remote)
By Acolad group At Montreal, Quebec, Canada
1-3 years of project management experience with Kanban methodologies.
Record all interactions with customers in our ticket management system.
Ensure the management of access requests in accordance with our security policies.
Contribute to the incident management process by detecting, categorizing, and resolving issues.
Initiate change management processes for hardware, software, and other IT assets.
Manage incoming and outgoing phone calls related to IT support.
Supervisor, It Service Desk
By Metrolinx At Ontario, Canada
Experience with IT change management and release management processes and can successfully integrate with incident and problem management processes
Supervisory experience to lead and manage the Service Desk and EUC team and oversee contractors to ensure adherence to SLAs
Minimum six (6) years’ experience with IT infrastructure and desktop support services and supervising a team of professionals.
Technical knowledge of I&IT systems analysis, design, development, configuration, testing, release, and installation principles, practices, methods, techniques, and tools for ITIL/ITSM
Supervises in-scope overall activities and specialists to deliver support to Metrolinx business users and meet service level agreements by:
Ensuring the team is providing the highest level of customer service, technical support, and issue resolution
It Service Desk Analyst
By ONxpress Transportation Partners At Toronto, Ontario, Canada
Establish processes for ITSM processes and knowledge management
Demonstrate excellent time management and prioritization skills
Specialist domain knowledge of IT Service Management.
Good knowledge of project management principles
Knowledge on application development processes including thorough knowledge of IT service management concepts (ITIL) being a plus
Work in close alignment with O&M IT team to establish IT processes for request, change, incident and problem management
It Service Desk Intern
By Hypertec Group At Montreal, Quebec, Canada
Knowledge of ticketing and remote support software;
Preserve and grow your knowledge of Service Desk procedures, products and services.
Strong client-facing, customer service and communication skills;
Knowledge of SAP business one, Microsoft Dynamics CRM, Active Directory, Office 365, and ITIL (assets).
Experience in providing help desk support, an asset;
Good analytical and problem-solving skills;
It Service Desk Analyst
By 10 Percent Recruiting Ltd. At Edmonton, Alberta, Canada
Time management. Ability to prioritize & manage several task s with minimal supervision
Ensure all IT support is delivered with a focus of client experience and satisfaction
Collaboration. Partners effectively with teammates to deliver an exceptional experience
Education. Related post-secondary education Degree or Diploma in an IT discipline or equivalent
ITIL certification would be an asset
Accurately resolve client concerns or triage to the appropriate support teams

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction