Senior It Service Desk Specialist Jobs
It Service Desk Specialist
By Raise
At Montreal, Quebec, Canada
It Service Desk Specialist (Remote)
By CBI, A Converge Company
At Montreal, Quebec, Canada
It Service Specialist Jobs
By Innovapost
At Ottawa, Ontario, Canada
It Service Desk Engineer L1 – Connectwise
By Bowman Williams
At Ontario, Canada
Service Desk It Analyst
By INSPYR Solutions
At Edmonton, Alberta, Canada
It Service Desk Analyst
By PTW Energy Services
At Calgary, Alberta, Canada
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust
At Montreal, Quebec, Canada
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust
At Toronto, Ontario, Canada
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust
At Ottawa, Ontario, Canada
It Service Desk Analyst - Remote (Est Timezone)
By Absorb Software
At Canada
It Service Desk Specialist (Remote)
By CBI, A Converge Company
At Canada
Senior It Security Specialist
By Hydro One
At Toronto, Ontario, Canada
It Service Desk Analyst, Senior
By Equitable Life of Canada
At Waterloo, Ontario, Canada
It Service Desk Manager
By Thales
At Toronto, Ontario, Canada
It Service Desk Analyst
By Cronos Group
At Winnipeg, Manitoba, Canada
Senior It Design Specialist
By Thales
At Toronto, Ontario, Canada
Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!
Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction
- Senior It Service Desk Specialist in Quebec
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- Senior It Service Desk Specialist in Edmonton
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